"Professional and helpful staff"

"The room was disgusting, with a warped floor in the bathroom due to the shower somehow getting water all over the floor. ‘Clean’ towels were stained with hair, and there was bugs all over the floor. Looked like it hasn’t been mopped in several days. Small rooms, uncomfortable mattresses. We even found a bug (unsure if it is a tick, bed bug, or something else.)"

"I have a bad experience."