"Adequate service and amenities"

"When we arrived we were waiting at the front desk for approximately twenty minutes. Eventually the receptionist came to the desk and allocated us our room. I was asked to sign a wavier for an extra deposit regarding the room condition and then when I got to the room I observed that the walls in our room had many paint chips and divots. I informed the receptionist about my concerns and she said a manager would come by to inspect the room later but nobody ever showed. "