"Terrible pillows, AC seems to barely work in the room. Cleaning service was difficult to use and only on request. Would not stay again."

"Very cheap rooms. Very uncomfortable. No closets, no night stand, not a single lamp or light in the room above eye height, very dark at night. Open place to hang clothes, that's it. This is ABSOLUTELY not a 4-star hotel. The room is 2-star level. Location is very subpar also - too far from center of town. Breakfast is OK. Some in the staff are very unhelpful - our AC didn't work for a full day (it was so uncomfortable), yet they first refused to do change our room when they couldn't fix it. Only...