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"Thoroughly enjoyed our stay. Lovely hotel & staff very efficient, friendly & helpful. Gigi the lady who checked us in was very helpful. Unfortunately the sink in the bathroom was very slow to empty, if we’d stayed more than one night I would have got it looked at. The shower doesn’t have a door as such & the water goes all over bathroom floor which could make it slippery, it either needs a door or the shower tray should be deeper. But apart from that I would recommend this hotel. Breakfast was plentiful with lots of choice & variety. "

"Great hotel, staff and location. We had a beautiful view of the London Eye from our room. Only small downsides were the shower had small amounts of mold and we could hear traffic and trains through the windows, but no big deal at all. "

"Nice location. Clean property. Helpful staff. "

"Great location, impeccably clean with friendly, helpful staff. The added bonus of the cinema makes this our go to London hotel now as it’s very useful on wet days or just to relax for a bit. We didn’t have to time to use the spa but definitely will make time on our next trip. "

"The accommodations were impeccable, featuring a clean and comfortable room. The staff provided exceptional service, demonstrating both friendliness and helpfulness. The location is also highly advantageous. We recommend this hotel without reservation."

"The property was beautifully decorated from as soon as you enter. The rooms are well kept, clean, comfortable and large and very nicely designed. The staff were so lovely and made our stay even more pleasant with adding little personal touches to our room for our celebration. Breakfast was also good and had lots of options. "

"Great place, super modern and comfortable stay"

"Very quiet. Very convenient to Heathrow Airport, although there doesn’t appear to be a quick path to walk to the airport. "

"We had an awesome stay at park plaza Waterloo. Close to most of the attraction. Staff was very helpful. Breakfast was good as well. "