"First time in NYC. Place was clean and staff friendly. Highly recommended"

"Amazing Hotel loved it!"

"The receptionist (a lady) was a bit rude; I understand I was trying to check in early, but there is no need to show a bad attitude toward people who want to spend money at the hotel. Special recognition goes to the cafeteria staff they are amazing and very helpful! Perhaps they should consider working at the front desk! My room had a lovely view but needs a renovation; it looks very worn."

"It very centrally located. The staff was excellent. Nice room."

"The hotel was nice and clean. Also very convenient to get to and from LGA as well as the subway. We had an early morning to catch a flight at 6am. The radiator in the room made a thumping noise in the few hours we had to sleep. We turned the heat offF but it didn’t stop the noise. Made the little sleep we planned to get impossible"

"The overall hotel is very nice but sadly upon my check in they informed me that the ac in all the rooms were not working. Now I can understand stuff happens but to pay $500 a night with no air is crazy. I wasn’t offered a discount or even an accommodation at a sister hotel. I understand that Expedia is a third party but something should have been done but instead they wanted to collect their 500 dollars and have multiple customers complain. Not very happy with that. The least they can do is...

"We had an early flight and was able to get an early check in. No hassle, no problem! If anything, the two 50+ inch flat screen in our room were a bit out of sync, so it created a slight audio echo effect..../s"