"Room was clean, I left very early so did not have breakfast. The front desk staff calls me by my first name! Nice touch"

"There’s barely a blanket. It’s the thinnest, scratchiest excuse for a blanket and when we asked for more, had to walk to the front desk versus having a blanket brought up to our room. The pillows are matted and lumpy. Three easy fixes that would make the experience immediately more comfortable. We expected the quality of a Best Western to be consistent from property to property and this property was vastly lacking."

"Difficult parking"

"Staff was not willing to help me check in as they wanted me to checkin with virtual agent. And virtual agent was unable to process checkin. In person agent was willing to help as she wss kis"