Find hotels near University of Bolton, Bolton from SAR 185

"There were marks on the carpet. A previous customer had obviously defecated on the floor. Attempts had been made to clean it but it was still very clearly there. A hotel this level you’d expect all of those little amenities in the bathroom - but sadly corporate greed has got the better of them and they only have the shampoo/shower gel nailed to the wall like a cheap motel. Sad times."

"Stayed here several times on business trips. Highly recommend this hotel, staff are always helpful and friendly, the hotel has a nice relaxed atmosphere, the food is excellent and the location convenient."

"Travelled with a wheelchair user. Staff were very helpful. Ample parking"

"Swimming pools and sauna rooms are excellent. Room was very clean and spacious with all facilities available"

"Great stay, fabulous room overlooking the pitch - the home of Bolton Wanderers. I bought this stay as a treat , but we will most definitely be back. Staff were really lovely- nothing too much trouble."

"It’s poor, we booked the place and went there, and they told us there was no rooms available and to ‘somewhere else’ and stay there, which is unacceptable "

"Was advertised as entire property to stay in but arrived to another person using another room. Only one room had a lock and key. No lock on toilet door. Facilities in the kitchen was not applicable to our party. 2 main big plates to share between 4 people 2 sets of knife and fork. Communiction between the property and myself was very laxed and had to chase details of stay. Television and wifi details were not given or left."

"Friendly atmosphere good service"

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."