Find hotels near Turton Tower, Bolton from SAR 208

"Staff were nice. However Room cleanliness wasnt great, i did request another room but they were unable to change us over as we hadnt booked direct - so jad to settle with a room full of cobwebs and very stained carpet. Also the room was far too warm. The first morning we ordered breakfast and it didn't arrive despite us reminding staff numerous times. Eventually gave up and had to leave as we had appointments to to to but for 18.50£ persom not good. Still waiting on refund for this. The other mornings it was grand, although i think my complaint earlier may have had somwthing to do with that. The staff in the Spa were lovely and knowledgeable. Although the spa could do with retiling in places. I wouldnt class this hotel as a 4* hotel more like a 3*. Overall the stay was Ok. They just need to work on their cleanliness and the breakfast service could do with being a little quicker."

"All the above As it not my first time"

"Stayed at the Black Dog Inn in Bolton for two nights. The room itself was comfortable enough for the price, so no major complaints there. However, the overall experience was disappointing. The first night was a write-off in terms of sleep. Staff gave a late booking to a couple who had been drinking in the pub, and they stayed up most of the night with the TV on at a very high volume. There’s clearly little to no sound insulation, as it felt like the noise was coming from inside the room. Housekeeping was also lacking. Despite leaving a sign on the door requesting the room be cleaned, it wasn’t reset after the first night and towels weren’t changed. Small details were missed too, like no cups provided for the kettle and tea-making facilities. For the price, it’s not the worst place to stay, but the noise and lack of attention to basic service would put me off returning."

"So nice experience, I will back with family again"

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."

"Stinky room with smell of fungus, strange check-in questions - declarations for lost items and asking for taking photo of ID. Breakfast - just brought plate without asking what I actually want to have for full English?? This place is not good - cannot recommend. One bright spot was easy parking. "

"Nelo was an amazing host – very warm, friendly and helpful. The house was clean, peaceful and very comfortable, and the location is great. We truly enjoyed our stay and really appreciate Nelo’s hospitality. Thank you for hosting us!"

"Location was good. Had trouble with internet connection at first. Wrong password posted in unite. Cable access lost for a day, yet internet was connected. Able to reboot by unplugging everything to start up. It worked…. Overall a little worn, generally clean. Kitchen faucet was loose and hard to manage"