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Tulum Cacao paradise

3.0 star property
A peaceful retreat where stress-melting massages await and bicycle adventures begin just steps from Tulum's ancient Mayan ruins

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Tulum Cacao paradise offers travelers a charming getaway near historic ruins. Guests can enjoy hot stone treatments at the spa or relax on the rooftop terrace with WiFi access. The staff provides bicycles for rent and helps arrange tours to explore the surrounding attractions.

Reviews

2.0 out of 10

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

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About this property

Tulum Cacao paradise

  • Hotel near Tulum Mayan Ruins
  • At Tulum Cacao paradise , you can look forward to a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to a hot stone massage or other spa services. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.
  • You'll also find perks like:
    • An outdoor pool
    • Bike rentals, a roundtrip airport shuttle (surcharge), and tour/ticket assistance
    • Local meal delivery service, outdoor furniture, and concierge services
  • Room features
  • All guestrooms at Tulum Cacao paradise boast perks such as private plunge pools and air conditioning, as well as amenities like free WiFi and safes.
  • More amenities include:
    • Reusable coffee/tea filters and LED light bulbs
    • Full-sized refrigerators/freezers, dishwashers, and microwaves
    • Wardrobes/closets, ovens, and blenders

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 6 percent for credit card payments

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you

Prior to arrival, you must complete online registration via a secure link

A virtual front desk provides assistance to guests

Guests are recommended to download the property's WhatsApp mobile app before check-in

Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of MXN 350 at check-out

Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2850 per vehicle (one-way, maximum occupancy 8)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 6 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Tulum Cacao paradise have a pool?

Yes, this property has an outdoor pool.

Is Tulum Cacao paradise pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay. A cleaning fee of MXN 250 also applies. Service animals are exempt from fees.

How much is parking?

There is free parking nearby.

What time is check-in at Tulum Cacao paradise ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tulum Cacao paradise ?

Check-out is at noon.

Does Tulum Cacao paradise provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2850 per vehicle applies.

Where is Tulum Cacao paradise located?

Located in La Veleta, this hotel is 0.8 mi (1.3 km) from Holistika Art Walk and 3.1 mi (5 km) from Tulum Beach. Hospital de Tulum and Dos Aguas Park are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

2.0

4.0

Cleanliness

2.0

Amenities

4.0

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 2 out of 2 reviews

Reviews

Verified

2/10 Terrible

Melanie

Stayed 4 nights in Jan 2024
Verified

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023