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Casa Macarena

2.5 star property
Travelers relax on a rooftop terrace with panoramic views or find serenity at the spa tub after exploring nearby Tulum Mayan Ruins

Choose dates to view prices

Casa Macarena offers a peaceful retreat with thoughtfully designed outdoor spaces. Guests love the garden setting and outdoor pool area with sun loungers and umbrellas. The multilingual staff is consistently praised by visitors for their attentive service.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Studio Suite

In-room safe, individually decorated, laptop workspace, blackout drapes

Superior Studio Suite

  • 116 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool View

In-room safe, individually decorated, laptop workspace, blackout drapes

Deluxe Room, Pool View

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Terrace/patio

Standard Room, Garden View

  • Garden view
  • 66 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Pool View

In-room safe, individually decorated, laptop workspace, blackout drapes

Standard Room, Pool View

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Pool View

Family Room, Pool View | View from room

Family Room, Pool View

  • 126 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Family Suite, Pool View

Family Suite, Pool View | Terrace/patio

Family Suite, Pool View

  • 136 sq m
  • 3 bedrooms
  • Sleeps 10
  • 3 King Beds and 2 Queen Beds

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About the neighborhood

La Veleta, a neighborhood in Tulum, is home to Casa Macarena. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
Map
Calle 1 Poniente, Manzana 001, ,Lt009, Tulum, 77760

What's nearby

  • Jaguar Park
    Jaguar Park
    3 min drive - 2.1 km
  • Hospital de Tulum
    18 min walk - 1.5 km
  • Dos Aguas Park
    18 min walk - 1.5 km
  • Holistika Art Walk
    3 min drive - 1.8 km
  • Hunab Lifestyle Center
    3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN)
    99 min drive

Restaurants

  • Nimeño Bakery
    11 min walk
  • El Aguajito Marisqueria
    10 min walk
  • Delicia
    5 min walk
  • La Baguette
    8 min walk
  • Me Latte Café
    5 min walk

About this property

Casa Macarena

Hotel near Tulum Mayan Ruins
At Casa Macarena, you can look forward to a rooftop terrace, a garden, and laundry facilities. Treat yourself to a hot stone massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a hot tub.
Additional perks include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • A porter/bellhop, concierge services, and a front-desk safe
  • Tour/ticket assistance, multilingual staff, and barbecue grills
Room features
All guestrooms are individually decorated, and offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch TVs with cable channels
  • Balconies or patios and daily housekeeping

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Onsite parking available only on request
  • Limited onsite parking

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning
  • Individual decor
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

There is no front desk at this property

Guests must contact the property in advance for check-in instructions; your host will greet you

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

1 total (up to 22 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts cash

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Casa Macarena have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Casa Macarena pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Limited spots are available. There is free parking nearby.

What time is check-in at Casa Macarena?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Macarena?

Check-out is at noon.

Where is Casa Macarena located?

Located in La Veleta, this spa hotel is 0.8 mi (1.3 km) from Dos Aguas Park and 3 mi (4.9 km) from Tulum Beach. Hospital de Tulum and Holistika Art Walk are also within 1 mi (2 km).

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Reviews

Casa Macarena Reviews

8.6

Excellent

9.0

Cleanliness

10

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 10 out of 18 reviews
Rating 8 - Good. 4 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

Reviews

Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Such a wonderful place with perfect vibes for groups. Staff was very accommodating. Would definitely go back!
Stayed 10 nights in Apr 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

It’s alright

No WiFi at all. Could not communicate with family. The private tub was dirty. Appreciate the attentiveness of workers staying late to open the door when we arrived late. Cameras on site were good to ensure the car was safe to park outside.
Stayed 2 nights in Nov 2020
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property amenities were a complete lie. There was no full service spa on the property and no spa tub. I wish I was informed of this because the “full service spa” was the only reason why I booked this resort. I’m extremely disappointed. On top of that, the pool is supposed to be open from 8-8 but you have to ask them to turn the pool on and then you have to wait 40 minutes for it to warm up. Also, there are no windows in any of the rooms, so there was no clean air circulation. Every morning I woke up very congested. The refrigerator in the kitchen was broken and did not keep anything cold. I would not recommend this place.
Stayed 5 nights in Nov 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The place was very nice. You are in a area with locals and cheap local restaurants. You will definitely need a rental car if you plan to go here. To get to the beach and activities.
Stayed 3 nights in Sep 2020
Verified

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at this hotel. The staff are very friendly and accommodating. The manager was super nice in getting me set up with my room. Boho vibes. I love it. Cute and simple morning breakfast. Nice hot shower!!
Stayed 3 nights in Mar 2020
Verified

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
You get what you pay for with Casa Macarena, if that. While we appreciated that we could find a spacious room here for $100 / night in pricy Tulum, even basic amenities seemed below standard or lacking. Our exterior sliding door into the room from our balcony didn’t lock, the hot tub heater didn’t work, our coffee for the in-room coffee maker was never refilled after day 1, and when we checked into the hotel, one of our room’s water bottles was already opened and half empty. We were also surprised to learn the road on which the hotel sits was unpaved. While Casa Macarena has some beautiful design and furnishings and gave us a home base in Tulum Pueblo for several nights, the experience was basic at best with some significant flaws.
Stayed 5 nights in Mar 2020
Verified

10/10 Excellent

Rob

Stunning place, very quiet and exactly what was needed. Is a 10 minute drive to the beach and a short walk into downtown Tulum. The staff were very helpful
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities
L'hôtel est très beau. Par contre, nous avions réservé pour une chambre double familiale, qui montrait un spa privé sur les photos, mais nous avons eu la chambre de base, sans aucun spa. Nous avons eu beaucoup de difficulté à trouver un arrangement mais après avoir parler à une responsable sur Expedia, le gérant nous a changé de chambre pour une plus grande, qui était ma fois merveilleuse. C'est vraiment magnifique, le petit-déjeuner est petit mais bien, le service est agréable, des vélos gratuits sont fournis, et très propre. Par contre, il n'y a aucune eau chaude. On n'a malheureusement pas pu profiter de la piscine et du spa partagés puisqu'ils étaient très froid. Il n'y avait aucune eau chaude dans la douche non plus, ni dans le bain extérieur. De plus, pour les touristes ne connaissant pas trop le secteur, il faut savoir que l'hôtel est assez loin du centre ville et encore plus de la mer. Il faut marcher ou prendre un vélo dans un secteur peu recommandé, et le soir c'est assez épeurant. Enfin, je dois dire que le personnel a été très agréable, toujours là pour nous aider. Nous avons bien aimer l'endroit, malgré l'emplacement, les difficultés rencontrés et l'eau froide.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general excelente atención del personal , información , ubicación y disposición.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!! The pictures don’t do the property justice. The staff is AMAZING!!! So nice and accommodating. The rooms were clean and apartment style. Someone would come in and wash any used dishes and clean up while we were away. Water pressure was amazing, and we always had clean towels! This isn’t your typical hotel with a desk check in but someone from the hotel is on the property 24 hours, everyday. The hotel had a nice vibe, very clean, and felt like a home away from home. The person on duty from the staff always made sure the we felt comfortable and safe. Answered every question, gave us their WhatsApp so we can text them. Although the area is very safe, they had security who would wait for us to return from a night out on the town which was definitely a plus being that my bestfriend and I traveled there alone. The property isn’t on the main road but only a short taxi ride away from everything. I would definitely visit again and stay here!! This property exceeds the price that they book their rooms for. You get WAY more than what you pay !
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la calidez de las personas que nos recibió, el lugar hermoso, limpieza excelente. Me encanto todo.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totamente recomendable!!

Extraordinario lugar, el personal super atento, la habitación increible, el area de la alberca ideal para pasar un buen rato. Recomendable para tu estacia en Tulum.
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft sieht exakt so aus wie auf den Bildern, wir wurden herzlich empfangen und uns wurde zu jeder Zeit nett geholfen, wenn wir fragen hatten oder z.b. einen Fahrer benötigten. Wir haben des Öfteren die Fahrräder geliehen, perfekt wenn man Tulum selbst erkunden möchte. Die Wege sind doch ab und zu etwas länger.
Stayed 5 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love this place! Aside from the staff being great - super sweet and nice and very helpful - the rooms are beyond amazing. The place is super clean, really well done and high quality, like apartment goals. You feel like you're in luxury when you're there. The pool area is super quiet and peaceful, plenty of sun and shade, and the pool is very refreshing from the strong sun. The beds are comfortable at the pool and in the room, shower pressure is amazing, the place is just so perfect. The only issue was that there wasnt any food readily available. They did offer to order food for me, but it seemed like a hassle for them and for me so I just ventured out. The hotel is not really in walking distance to a lot so we were thankful we had a car. They do have bikes to rent though! I recommend venturing out in the afternoons and buying breakfast foods at the grocery store to make at the hotel or stopping by Burrito Amor (a quick bike ride away) - they have THE best breakfast burritos and bowls.
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Más presencia en la s oficinas de Resepcion buena cama buena decoración y servicio
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing! Worth every penny.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel accueil avec le verre de bienvenue Super mobilier et déco le patio extérieur top
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019