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Casa Gitano

3.5 star property
Beachfront hotel with spa services

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OCEANFRONT VILLA WITH PRIVATE POOL | Terrace/patio
OCEANFRONT SUITE WITH TERRACE | Terrace/patio
OCEANFRONT VILLA WITH PRIVATE POOL | 1 bedroom, premium bedding, down comforters, memory foam beds
Exterior
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Housekeeping
  • Pet friendly

Room options

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Showing 6 of 6 rooms

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OCEANFRONT VILLA WITH PRIVATE POOL | 1 bedroom, premium bedding, down comforters, memory foam beds

OCEANFRONT VILLA WITH PRIVATE POOL

10.0 out of 10
Exceptional
(1 review)

Highlights

Private pool
Air conditioning
Separate bedroom
Premium bedding
Memory foam bed
Down duvet
Blackout drapes/curtains
Rainfall showerhead
  • 64 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for OCEANVIEW SUITE WITH TERRACE

1 bedroom, premium bedding, down comforters, memory foam beds

OCEANVIEW SUITE WITH TERRACE

Highlights

Air conditioning
Separate bedroom
Premium bedding
Memory foam bed
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 35 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE SUITE WITH TERRACE

JUNGLE SUITE WITH TERRACE | 1 bedroom, premium bedding, down comforters, memory foam beds

JUNGLE SUITE WITH TERRACE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
Memory foam bed
Rainfall showerhead
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT KING WITH TERRACE

JUNGLE LOFT KING WITH TERRACE | 1 bedroom, premium bedding, down comforters, memory foam beds

JUNGLE LOFT KING WITH TERRACE

Highlights

Air conditioning
Separate bedroom
Premium bedding
Memory foam bed
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE LOFT DOUBLE KING

JUNGLE LOFT DOUBLE KING | 1 bedroom, premium bedding, down comforters, memory foam beds

JUNGLE LOFT DOUBLE KING

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Premium bedding
Memory foam bed
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEANFRONT SUITE WITH TERRACE

OCEANFRONT SUITE WITH TERRACE | 1 bedroom, premium bedding, down comforters, memory foam beds

OCEANFRONT SUITE WITH TERRACE

Highlights

Air conditioning
Separate bedroom
Premium bedding
Memory foam bed
Down duvet
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Tulum-Bocapaila KM 9.5, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 3 min drive - 3.2 km
  • Las Palmas Public Beach - 12 min drive - 10.6 km
  • Playa Paraiso - 14 min drive - 11.3 km
  • Tulum Mayan Ruins - 19 min drive - 15.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 74 min drive

Restaurants

  • ‪Rosa Negra Tulum - ‬2 min drive
  • ‪Hartwood - ‬2 min drive
  • ‪La Taqueria - ‬9 min walk
  • ‪Arca - ‬2 min drive
  • ‪Wild - ‬4 min walk

About this property

Casa Gitano

Hotel near Tulum Beach
A beach bar, a terrace, and a garden are just a few of the amenities provided at Casa Gitano. Treat yourself to a massage or other spa services. Free WiFi in public areas is available to all guests, along with a bar and a restaurant.
You'll also find perks like:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a free beach club on site, and express check-out
  • Express check-in, wedding services, and concierge services
Room features
All guestrooms at Casa Gitano offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and smart speakers.
More amenities include:
  • Memory foam beds and down comforters
  • Bathrooms with rainfall showers and hair dryers
  • Wardrobes/closets, smart speakers, and coffee/tea makers

Languages

English, Spanish

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Nomade Tulum

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SAR 751 total
includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Free beach club

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • iPod dock
  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 33 lbs per pet)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 30 to 60 for adults, and USD 30 to 60 for children
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Casa Gitano Hotel
Casa Gitano tulum
Casa Gitano Hotel tulum

Frequently asked questions

Is Casa Gitano pet-friendly?

Yes, Casa Gitano allows pets (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Casa Gitano?

Self parking is free at this property.

What time is check-in at Casa Gitano?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Casa Gitano?

Check-out is at noon.

Where is Casa Gitano located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and beach are also within 3 mi (5 km).

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Casa Gitano Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 32 out of 51 reviews
Rating 8 - Good. 6 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 4 out of 51 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Everything was great except the food and drinks were not up to par for the prices.
Stayed 5 nights in Jun 2025

10/10 Excellent

Refilwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great service, beautiful beach area
Stayed 3 nights in Mar 2025

10/10 Excellent

Larry

I’d recommend staying here to anyone. The staff is unbelievable
Stayed 4 nights in May 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was amazing and all the hotel stagf
Stayed 3 nights in Apr 2025

4/10 Poor

Kathryn

There were no snacks in the bar and we think they tried to charge us. The food and drink were very overpriced! Not even complimentary coffee in the room. There was no one hardly staying there. I loved Coco Beach last time we stayed Great food and nice people. Don’t recommend staying here!
Stayed 1 night in May 2025

8/10 Good

Edward Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.
Stayed 5 nights in Mar 2025

8/10 Good

Hamidreza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very nice staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Best beach club
Stayed 1 night in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.
Stayed 6 nights in Mar 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place food and quiet. Clean beach
Stayed 1 night in Oct 2024

4/10 Poor

Joyce

Liked: Cleanliness
Disliked: Amenities
The place was nice but the people there take advantage with the exorbitant prices of food. Since there is not many places to eat they make sure to charge higher prices than California restaurants. They are nice and friendly but it doesn’t make up for the bad feeling of being taken advantage of. The taxis dominate the region no Uber is allowed so they also take advantage and since no other restaurants are near by it comes out to be a rip off. We should have just stayed at an all inclusive resort. Plus they don’t even try to clean up the seaweed like other places. They have a pool they share with another hotel that is 10 minutes away by taxi. The little personal pool we had was a nice idea but the water wasn’t clean. I liked the hammock on our property and the glass sliding door that I could see the ocean from our room. The roof was nicely designed so we could hear the waves all night that was fantastic. And there was air conditioning in the room which made our relaxation time comfortable. There was no phone in room to call front desk but they used WhatsApp to communicate which was convenient. We would return if it was all inclusive and if the taxis didn’t monopolize the transportation system. The housekeeping lady was nice.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Gitano has a great services and very clean room, staffs very friendly. I love the place .
Stayed 4 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Quiet, secluded, great food/drinks. A/C worked amazingly.
Stayed 3 nights in Aug 2024

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Nov 2024

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure perfection

Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Morning view
Afternoon from the porch
Restaurant on property
Stayed 4 nights in Jan 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This felt like a hostel....Stay at Malca Instead

This hotel experience might have been one of the worst we have ever had - it felt like a youth hostel - the service is non existent both at the front desk (which isn't 24 hours) - and at the restaurant which takes FOREVER to bring drinks and food - the rooms are in terrible shape, everything is old, the hotel is entirely under construction - there is no security presence and the servers barely spoke English - when we complained, nothing was done and it seemed like they could care less - cough up the extra money and stay at Casa Malca
Stayed 3 nights in Feb 2025

10/10 Excellent

Candis

Liked: Cleanliness, amenities, property conditions & facilities
This place was a dream! All the staff was friendly and super helpful!! We’ll be back!
Stayed 4 nights in Jul 2024

6/10 Okay

karyn

Disliked: Amenities, property conditions & facilities
I have been to mexico many times and several properties. The hotel was overpriced for what it had to offer. The door to the room would not lock, air conditioner blew on your head all night. Shower had to run for 5 minutes to get hot water. The toilet had to be plunged per day to keep flowing. The restaurant food was just ok for the price and the service was not great. Irene at the restaurant was the best. She was tentative and friendly. I was not impressed with this hotel. I feel as if the IG posts have hyped it up.
Stayed 5 nights in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort

This property is not ready to welcome guests.

With the exception of a handful of rooms that have been upgraded and offered to influencers, the rest of the property (and especially the "Jungle Suites" is in bad shape and not ready to welcome guests. We had to change rooms three times and each room was worst then the previous - broken locks, shoddy windows and stained windows, clogged showers and leaking sinks. The grounds are not well kept either.
Stayed 5 nights in Jan 2025

2/10 Terrible

Jennifer

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property lists a pool as a amenity, and they do not have a finished pool for guests to use. We specifically booked the hotel because it lists pool and even mentions it in their FAQ. They are being extremely difficult in the refund process. False advertising is illegal, and I would not book with them, or use expedia for any trip booking, as expedia has provided zero support in this matter.
Stayed 5 nights in Nov 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was very clean, they have staff rake out the weeds early in the morning, beautiful beach. Tacos are amazing. Saturday house music vibes are lit. Food and drinks are expensive but so is everything else in Tulum. I would stay again with incentives ;)
Stayed 3 nights in Mar 2024

8/10 Good

Kao nou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good enough but potential to do better

We loved how we were welcomed. Both individuals at the reception were really nice and gave us all a welcome cocktail. We also had a sweet lady clean our room and never took anything. We really wanted to like everything about this place and spend as much money and time here, but our very first morning at the restaurant was a disaster. My friends ordered coffee (basic coffee) but they did not receive the first coffee for at least 45 minutes. I don't know why the waitress did not share that the coffee machine was broken as soon as she noticed it. It wasn't until half hour later when my friends asked, she shared that information. They could have decided to go elsewhere for breakfast and save her the stress. We also had a couple orders gone wrong. Two of us had ordered huevos rancheros. One order came with the fried eggs as the menu mentioned but the other order came with scrambled eggs. When I told her that my order came with scrambled eggs for some reason, she responded by saying that's how huevos rancheros are made. I don't understand why she would make up that lie to ruin a good experience. She could have just apologized and fixed that order. My friend had requested omellete with everything which includes a green on the menu but it came out without the vegetable listed. She then stated that everything meant only ham and cheese. I don't know why she just didn't clarify that when my friend ordered an omelette with everything. we really avoided the restaurant after that.
entrance to the restaurant
view from the beach
view from the room
Stayed 4 nights in Apr 2025

6/10 Okay

Mikail

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our stay at Casa Gitano was only one night and it was far down the single road going into Tulum (about 30 mins). We enjoyed the beautiful beach view from our room. The room was smaller than we imagined at 500 sq ft but we had just enough space for two. The major issue was the water. We had no hot water the entire time. It got lukewarm at best. But overall we still enjoyed our stay.
Stayed 1 night in Jul 2025

4/10 Poor

elle

Stayed 4 nights in Jun 2025

10/10 Excellent

Santa

Stayed 3 nights in Jun 2025