"Great stay!"

"KPH Guest Service Center Smile Concierge was a welcome surprise after exiting the Karuizawa Station exit. The persons at the GSCSC were extremely helpful and gave me all sorts of guidance for my stay which proved to be very useful Appreciated the shuttle which runs from KPH GSCSC Karuizawas Station ..."

"We had a quiet and peaceful time"

"It was quiet yet close to shopping and train station. Lovely place. I wish the restaurant would offer more Japanese meal options for lunch and dinner."

"Best Service ever. our 18 mths old child developed fever when we were on the way to the hotel. could not find any open hospital so we just wanted to try our luck to go straight to hotel and ask for help. they told us its better to ring ambulance when we arrived, also offered us to ring ambulance ..."

"Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful."