"I expected much more from a Marriott Bonvoy hotel. While the physical property is nice, the overall service was extremely disappointing.
The front desk staff were rude, ignored guests coming through the lobby, and rolled their eyes when asked basic questions. When our room lacked basic coffee and tea, the front desk offered no solution, stating housekeeping wouldn't be back until 9 AM. Housekeeping was inconsistent—either skipping our room entirely or knocking early in the morning while we...
"I expected much more from a Marriott Bonvoy hotel. While the physical property is nice, the overall service was extremely disappointing.
The front desk staff were rude, ignored guests coming through the lobby, and rolled their eyes when asked basic questions. When our room lacked basic coffee and tea, the front desk offered no solution, stating housekeeping wouldn't be back until 9 AM. Housekeeping was inconsistent—either skipping our room entirely or knocking early in the morning while we...
Amy Kate