"The hotel is about a 14-minute walk from Ikebukuro Station. It doesn't sound far, but after walking 30k steps a day, it definitely feels like it. The lobby looks nice, but room 1535 was dated and not very clean. The window tracks were dusty, the carpet looked like it needed a deep clean, and the AC barely worked. There was also stain on the lower half of the shower curtain. We asked to switch rooms, but the hotel was full, so housekeeping replaced the curtain and brought us a fan instead. The...

"Fantastic location in Shinjuku very easy to get to with excellent service and well presented rooms"

"This is a high end hotel. Our room was huge and the property was immaculate. The restaurants were great and it was walking distance to trains."

"The language barrier plays a big part in this, but so does the lack of kindness of the front staff. The food was horrible and everything smells like stale smoke and gross mildew. This was our first time visiting Japan and we will not be coming back to Tokyo. There is a lot of hype in the USA about how clean and nice Japan is and how amazing the food is but honestly it is not good. The people here are rude and noone speaks any english. I understand we are coming from the USA but we met a lot of...

"Everything is perfect!!! Love the lounge, guess room, breakfast, garden, staff, etc. Will come back and stay here again. One of the best hotels in Tokyo for sure! Highly recommend it!!!"

"アリーチェックインも出来て、ラグビー観戦前に休息を取れて助かりました。"

"ほとんど人が介入しないホテルです"