"The staff are friendly and helpful."

"Best hotel and the service was amazing"

"They don't speak English at all. The staff doesn't work well together, so the dinner reservation (very limited, controlled time) and menu got messed up, and they charged us for a more expensive dish. There are 3 hidden fees to pay when checking out."

"We had a good stay here. Mk"

"The primarily selected this hotel because of the proximity to the Shinagawa train station however, the hike up to the station is good 10 to 15 minutes and it’s uphill you can take the shuttle from a Sister hotel, which is right across from Shinagawa station and the shuttle leaves every 20 minutes. The rooms were OK. They placed too many beds in there and rooms are dated some of it not very clean from inside. They had some good amenities the lobby areas has good ambience, but if I were to stay...

"It’s a walking distance from Shinagawa station which is very convenient to get around. The environment is great with beautiful garden. The room is ok, nothing special with a small bathroom."

"Hotel located on a larger hotel complex with several facilities around. Across train station. Limited variety for breakfast, this can improve."

"Overall it’s a very nice Property and good location. The bathrooms are a little dated"