Find hotels near Sutton Park, York from SAR 285

"Overall a bit disappointing. Upon arrival the car park entry and exit system was not working which caused issues. There were queues to check in. The room we had was always cold, with a broken unusable safe and a bed which had a large spring coming through the mattress. There was quite a bit of noise from weekend revellers outside which was loud even though we were on the fourth floor. The breakfast was okay but the cooked breakfast had no mushrooms. There were issues again upon departure with the car park exit barrier. I have stayed at Radisson hotels before and so my experience at the hotel in York was not how I had expected it to be. If staying in York again I would look for an alternative hotel."

"We had a pleasant stay overall. The house was clean and tidy, with a good heating system that kept the place comfortable. The kitchen was well equipped with enough utensils for cooking, which was very convenient. We also really enjoyed the Jacuzzi during our stay. The only feedback we would mention is that it was sometimes difficult to reach the host when needed. Additionally, the shower in the bathroom did not have enough water pressure. Aside from these points, we had a nice stay and appreciated the comfort of the house."

"Good place to say if in York "

"We had a lovely time here. The kitchen /living space was perfect for us all to be together. We also enjoyed the hot tub and outdoor area! Thank you very much for having us to stay! We could have done with a little more loo roll if anything, although I understand that when a member of the group called the hosts they provided extra so this wasn’t really an issue. All just to note the blind in one of the upstairs bedrooms is broken."

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Friendly reception and great "

"Beautiful cottage, family friendly. "

"Very impressed. The staff were excellent. The accommodation was very clean and we were in a lovely quirky room with a fabulously sloping floor that really added character. The only thing to mention was car parking was a little limited but other than that we had a really good experience. "

"Brilliant place to stay, plenty to do in the home and lots of space for large groups to sit together. Host communicated well and provided clear check in instructions. Would definitely recommend. "