"The hotel front desk staff were very friendly and showed no discriminatory attitude toward Chinese guests. They were enthusiastic and resolved visitors’ issues promptly. The staff’s attitude made me feel very comfortable. I would definitely come back if I drive here next time. The price is very reasonable for guests who are just staying overnight."
"Very excellent location with supreme mini-onsen and public bathing experience. Absolute recommendation as it's just a 1 minute walk from the main kawaguchiko train station."
"Extremely helpful staff and a great location close to the train station. Numazu has a number of great little restaurants and has easy connections to spots around Mt. Fuji"
"The property was stunning and an excellent value for the cost. Breakfast was delicious and sakurai treated us very well upon and arrival and throughout our stay. Thank you!"
"We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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You can learn about the history of Susono when you stop by Jurigi Kogen Observation Deck. Discover the mountain views and hot springs in this relaxing area.
"Er had a very nice stay. The room was nice and clean. The Onsen very nice. We had breakfast at the hotel and it was also very nice. The pick up service is great. "
"The room we got was specious and a nice view if Mt. Fuji. Staff is very friendly and helpful. Special shout out to Ms. Iwai. She was always there when I need help for anything and always assisted with a sweet smile on her face. "
"Hakone Kowakien TEN-YU delivered exactly the kind of “only-in-Japan” immersion we were hoping for—arriving to find yukata waiting in the room, then wearing them to both dinner and breakfast made the whole ryokan experience feel authentic and fun. The entire property has a spa-like calm: steam rising from the open-air onsen, pine trees framing every window, and soft koto music in the halls. Staff were gracious to the last detail, guiding us through the kaiseki meal and making sure even our brief one-night stay ran smoothly. My only real regret is that we couldn’t stay longer; TEN-YU is the kind of place where you instantly relax and wish you’d booked another day just to soak, stroll, and repeat.
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"This hotel was amazing. From the moment we walked on the premises we were greeted by friendly staff who helped us with our luggage and made our check-in very easy. The lobby is nice but the view of lake Ashi was breathtaking. The onsen was something special. It has multiple baths and an open air setting that will be hard to top. The dinner and breakfast buffet meals were amazing and dinner included Japanese whiskey. If you’re looking for something to balance out the crowded busy city life of Japan, this hotel will give you a retreat you’ll never forget."
"It was a really nice experience. It was great that we had to take our shoes off at the entrance it really sets the vibe tha this is a true Ryokan. The room was super clean and well thought out. The facilities overall were excellent as well. Onsen was super clean and the Yukatas that they provided were fun and comfortable to wear during our stay. "
