Find all hotels by Yotel in Surbiton from SAR 363

"Everything is great, very professional staff👌English breakfast is one of my favourite, especially the hush brown, which needs a pinch of salt to make it perfect, but I still love it. Apart from that they served poached eggs, sausages, croissants and amazing fresh melons! 😋"

"This hotel is so convenient for travelling from Heathrow. Just a short 5 minute walk from T4 across an enclosed sky bridge so no need to walk outside or taxi. Staff were polite and efficient. Room spacious and clean with a very comfortable bed and pillows. Bathroom nice and clean with shampoo and soap provided (no conditioner though so bring your own if you use it) Breakfast was nice and hot with a good choice of hot and cold foods. Fresh juices and hot drinks also plentiful. The bar area is small but it was quiet so no problem getting a seat or getting served. The hopper bus that takes you to the other terminals costs £6.80 so its better to go into T4 and get the Heathrow express to other terminals as that's free. "

"Large clean room"

"Great place for a reasonable price. Staff was wonderful!"

"Worst hotel to stay at The service we waited for 2 hours just for body wash and hand soap refill Waited to two extra hours to get a room on check in "

"Clean room in quiet location"

"Lovely stay from start to finish. The staff were very friendly and welcoming, and check-in was smooth and efficient (just note there’s a £25 deposit, which I hadn’t expected). The room was spotless, and the little touch of chocolate on arrival was a nice surprise. The location is very central, making it perfect for getting around. Overall, a 10/10 stay—I’d happily return!"

"Very comfortable room and the view is one of the best in London. We had a great breakfast too. Highly recommended."

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "