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"Great stay at Otter Hotel! The hotel was clean, modern, and very comfortable, with a cozy mountain vibe. The room was spacious and well designed, the staff were friendly and helpful, and the location was very convenient for exploring Banff. Overall, it was a relaxing and enjoyable stay, and I would happily come back again."

"Was very nice"

"Nice view"

"The hotel is showing its age, especially the pool area. It was the most economical choice we had for the 2 nights we were statying, but you get what you pat for. The pool area was mostly functional but the pool floor was very rough, the outdoor hot tub had missing lights avove it and lots of missing stucco and the jest didn't work, rhe indoor hot tub was ok though. The shuttle to town doesn't run very often and was very busy so plan accordingly. We drove and parked the 2nd night we went to town. Our condo was a 2 bedroom, not one of the updated ones. It fit out family of 6 but the pull out couch was pretty bad, even by pull out couch standards. It has 2 bathrooms with showers which is nice but both toilets ran constantly. We didn't have any coffee filters for the machine and were missing some blankets but the staff brought some right out. The staff seemed good but the property is a dated and doesn't seemed to be well maintained thus the low rating."

"Parking in the garage was really tight."

"Staff weren’t the most friendly. My friend (diabetic) had an iced tea (nestea) at the hot tub for a sugar low, and the staff yelled at us as they accused us of having alcohol there. Not impressed. Also, they did not allow us to take the tunnel to the Fox anymore. It is still advertised you can use this. The chemicals and stuffiness of the hot tub at this location was burning our eyes, skin, and making us cough so we were hoping to go next door. We’ve stayed here at least 10x and this time wasn’t good. Won’t be back. "

"Great room and view"

"Great room, friendly staff!"

"Great hotel with some of the friendliest staff you can find. "