"We had 2 rooms. One was clean but the other had no wash cloth and the floor was vrey sticky and gross. Mold on the floor behind the bed. Hair in the bathroom sink and tub. Cable was terrible. No hair dryer. No coffee."

"The staff and a resident were knocking on my door late at night while we were sleeping claiming that she heard a noise and allowed for her to verbally abuse me for 30 minutes straight"