Crown Hotel - Stone (Near Stoke-On-Trent)

Property class: 3

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Reviews

6.2 out of 10
Located close to World of Wedgwood and Trentham Monkey Forest, Crown Hotel - Stone (Near Stoke-On-Trent) by OYO provides a nightclub, a terrace, and a coffee shop/cafe. The on-site restaurant, Hollands Restaurant, offers lunch and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services
  • Bar

About the neighborhood

Map
38 High Street, Stone, England, ST15 8AS

Getting around

  • Stone Station
    11 min walk
  • East Midlands Airport (EMA)
    62 min drive

About this property

Crown Hotel - Stone (Near Stoke-On-Trent)

  • Hotel near Trentham Monkey Forest
  • Located close to World of Wedgwood and Trentham Gardens, Crown Hotel - Stone (Near Stoke-On-Trent) by OYO provides a nightclub, a terrace, and a coffee shop/cafe. The on-site restaurant, Hollands Restaurant, offers lunch and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Continental breakfast (surcharge), self parking (surcharge), and a banquet hall
    • Outdoor furniture, wedding services, and a ballroom
    • A 24-hour front desk, a reception hall, and meeting rooms
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms at Crown Hotel - Stone (Near Stoke-On-Trent) by OYO boast comforts such as premium bedding and pillow menus, as well as amenities like free WiFi and separate sitting areas.
  • More conveniences in all rooms include:
    • Frette Italian sheets and pillowtop mattresses
    • Bathrooms with showers and free toiletries
    • 32-inch Smart TVs with Netflix, streaming services, and digital channels
    • Wardrobes/closets, separate sitting areas, and LED light bulbs

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (GBP 6 per day)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 6.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Crown Cafe
  • Hollands Restaurant

Things to do

  • Nightclub

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Locally sourced food prioritized
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 6.95 per person
  • Secured self parking fee: GBP 6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators

Frequently asked questions

Is Crown Hotel - Stone (Near Stoke-On-Trent) by OYO pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 6 per day.

What time is check-in at Crown Hotel - Stone (Near Stoke-On-Trent) by OYO?

Check-in start time: 2 PM; Check-in end time: 10:00 PM.

What time is check-out at Crown Hotel - Stone (Near Stoke-On-Trent) by OYO?

Check-out is at 11:00 AM.

Where is Crown Hotel - Stone (Near Stoke-On-Trent) by OYO located?

Situated in Stone, this hotel is within 6 mi (10 km) of Trentham Gardens, Trentham Monkey Forest, and World of Wedgwood. Royal Stoke University Hospital and Kings Hall are also within 9 mi (15 km). Stone Station is 11 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crown Hotel - Stone (Near Stoke-On-Trent) Reviews

6.2

6.6

Cleanliness

5.4

Amenities

6.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 20 out of 95 reviews
Rating 8 - Good. 17 out of 95 reviews
Rating 6 - Okay. 25 out of 95 reviews
Rating 4 - Poor. 18 out of 95 reviews
Rating 2 - Terrible. 15 out of 95 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from attentive staff and central location with lots of bars and cafes and shops near by. Easy parking too
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where great nothing to much trouble great place to stay for a budget overnight venue
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Lovely staff. Generally,the hotel and rooms require modenising.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Great price and location central to everything staff polite and friendly.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The check-in was really good the lady showed us the room and how the key worked she was really friendly. But the bed was way too hard and we didn’t sleep well.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Samantha and her staff were all very pleasant and proficient
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place needs work, but the wonderful staff are committed to bringing it back to its former glory. I can't speak highly enough of the staff.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique hotel with historic features in the lovely canal town of Stone. Hotel central to activities and sights in town. Has a great Indian restaurant on ground floor and other good restaurants close by. No elevator but staff helpful with luggage. I would stay here again.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room given was quite awful we were then given a room each (2sisters) and they were lovely recently refurbished staff were all very friendly and helpful
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff were helpful and friendly, beds comfortable food in info-Chinese restaurant within hotel was fantastic. Downside, toilet roll holder was hanging off, shower was too hot to use and TV not working.
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Good room for an overnight stay, i wouldn’t want to stay in it any longer than that as the window looked out onto a brick wall. Average room, comfortable and clean
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
We booked the hotel for attending a wedding nearby. The hotel restaurant was an Indian, which would have been perfect for me, but unfortunately did not suit my wife. However, Stone is a really nice town, with plenty of alternative choices to dine. The staff were really friendly and helpful, and setting up for our un-booked breakfast was nice of them. It was a perfect location for us, right in the centre of town, with ample (free) parking.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

ok for a quick stop over

on check in they took £20 pre-authorisation off my credit card, everywhere else i stay no money is taken, await to see if it is refunded, Car park authorisation is in place which was an issue for some in previous reviews. Food in restaurant was good. Room was tidy, shower was pretty useless.
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Not the best experience

My room was clean and comfortable but terrifically hot. There was no air conditioning or even a fan when the temperature was 32°C The hotel itself smelt of mildew as you walked in.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stone town.

A sole cyclist, good check in. Secure parking for my bike. An upgrade on a room. Good facilities, lots of hot water. Clean fluffy towels, comfortable bed. Smart TV, tea coffee, bathroom soap etc. quiet night. Full breakfast, juice, coffee toast, croissant, jam butter and a fried English. Very good. Would return, the building is old, a bit run down, but lots of character.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Hotel with potential

The hotel overall was ok, parts look luxurious but some is very basic. Our room was on the main road which was very noisy and being warm we wanted the window open but it wasn’t possible due to the outside noise, although we appreciate the hotel can’t do anything about the road. The restaurant was also closed for refurbishment during our stay. I would say the staff were amazing, very helpful, friendly and welcoming. Hotels.com advertise free parking at the hotel, which changed a while back, so the staff waived the cost for us. I would say the hotel is possibly going through a gradual refurbishment and has potential to be a very lovely hotel.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay.

The room was fine. Money has obviously been spent on updating the hotel, maybe a bit more needs to be spent to improve things. For example, the bathroom had been upgraded, new bath, hand basin, shower; but the tiling and grouting had not been finished. Also the bath was very slippery so maybe provide a bath mat. Also, we were only provided with two bath towels, no hand towels or bath mat. As we only stayed one night, it wasn’t a problem but for longer stays, the additional towels would have been needed. That said, it’s always a pleasure to stay in such an historic building.
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this poirly managed sh@thole!

You had to provide your own login details for the TV (Netflix, ITVX etc) if you wanted to watch. There was no Internet connectivity to access the TV or social media, email etc. A £20.00 damage depisit was taken & will not be returned until after 5-10 working days & im actually surprised if they will be able to distinguish if i or previous guests have caused any damage. The decorations & bed were brand new - in the 1970s. No hot water for a shower. Needi continue?
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness
Ok, here's what was a beautiful Georgian hotel with the front registered as a listed building. No one has done any maintenance work on the front. There are cracks in mortar and one cracked window. There is still what looks like bin liners holding the roof on. And that has been like that for years. Now under another management, they ate least have some beers on tap and lemons behind the bar. which they didn't have a few years ago. I actually went out and bought them some lemons one year. The website says the rooms have been refurbished. Hmmm. I had a broken light switch. A toilet that I had to take apart to fix the flush system. Shower taps I could hardly turn one off or regulate the temperature. In one corridor, a door marked "PRIVATE" had been kicked in and was hanging off its hinges. Some one could at least have shut it and hidden the line store. "Each room is meticulously designed to provide a neat and inviting ambiance." My room was clean and the bed was comfortable. There was a long and interesting menu but none of it available at lunchtime. It's in a great position, right on the High Street but it is slowly falling to bits. It needs a ton of money spending on and I doubt anyone ever will spend that money. It's one thing tidying up the rooms a bit the reputation is becoming a bit of a joke.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Parking was good but I would never stay again, staff were nice but really seemed not to know what to do with complaints. Towels were small and thin so seemed old, small hand towel had a large hole in the middle, bathroom apart from being small had not been cleaned, toilet roll was nearly finished so obviously used by previous guests, shower had lots of mould and as I had no option other than to use it, had foot spa as water didn’t run away as it should down the plug hole . It was very dated and smelt foist lthroughout, lots of doors banging throughout night and traffic noise Only there for a short stay or would definitely have moved out, Would not recommend
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here if you value your safety or privacy. Front desk staff duplicated our room key and handed it over to an unauthorized stranger couple. We only discovered this catastrophic security failure because the couple who walked into our private room were honest enough to tell us what happened—the hotel staff and tracking systems had absolutely no idea they had compromised our room.When we confronted the manager, her response was shockingly dismissive and entirely unacceptable. She told us, "We aren't a 5-star hotel, what do you expect?" and later asked, "What do you want me to do, put security on every door?"Basic room security and guest safety are legal requirements, not luxury perks. Management refuses to take responsibility, and the parent group corporate email bounces back. Avoid this hotel at all costs.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Amenities
Had a fantastic stay will be staying again
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Disliked: Amenities
Location is convenient and room was clean, but no towels?? Given that I arrived late, I only discovered this in the morning leaving for an early start.
Stayed 1 night in Apr 2026