البحث عن فنادق في ستوك رو من SAR 233

"Functional, but very dated and under loved hotel."

"Excellent property including breakfast"

"Good food and a clean and very comfortable room. The staff were all very helpful and friendly. The facilities included full spa services including very good facials and the rest of the treatments. The swimming pools were clean and were providing experiences for small children whilst rhe other pool catered for over 18s. It was a relaxed and very comfortable way to spend 24 hours catching up with my sister. The only down points we found were that we could not open the balcony door even after a...

"Bell boy needs training to move luggage on the golf cart and not drag suit cases through the stones and dirt to outside rooms. Wait staff on the terrace need further customer service training."

"We have reported a fridge problem in our room as soon we arrived. The receptionist mentioned that the maintenance team has already left but someone will come and have a look. Noone came even though i have enquired twice again. Each time i was told that a person will come to check the fridge as soon as they finish in a different room. Nobody came at all.the next morning at checkout i have mentioned this again to the receptionist whose attitude was not elegant and pretty arrogant towards me. He...

"Room and cleanliness very good"

"The Grange 2 building should not be opened for guests during a heatwave. Before arriving I asked if they had fans/air con and I was told there would be fans in each room. We had no fan. When I called reception they seemed very frantic and said there were no additional fans to give. We had no windows either, we had a door but being on the ground floor facing the car park a lot of people were walking past the room. It was very stuffy and unpleasant. The bed was very soft and the bed...

"There was no air conditioning, and the room was extremely hot and stuffy. A member of staff told us they would provide an additional fan, so we went to reception to ask. We were told a fan would be sent to our room, but after waiting over an hour nothing arrived. When we returned to reception, we were then told that no fans were available. We were also not given any information about breakfast, including where it was served or the opening and closing times. The hotel was extremely busy due to...

"A very nice hotel with versatile spa facilities, good restaurant in splendid Ascot area"

"Room was infested with moths. Breakfast menu stated back bacon but only served streaky which was more fat than meat, eggs were severely undercooked. Danielle at hotel reception was very helpful."

"Great room , bed perfect. very quiet , great A/C, Bathroom could have been a bit cleaner ( attention to detail - previous occupant's hair grips were on the floor). Biggest let down was Breakfast. very transport cafe. Staff seriously struggling to keep up with turnover of customers ."

"No air conditioning on site in the room, windows barely opened, they did not have enough fans, so were unable to provide any to us, during a heatwave. Room had no mini fridge; no hot water to shower with across multiple rooms as all complained about the same things during time of a wedding event."

"Bed was comfortable and breakfast very nice. Negatives - no air con on a very hot day/night and shower problematic. Couldn’t avoid getting hair wet, shower head too high to adjust and no soap in dispenser. Otherwise all good."

"Evrrything"

"The property is very well looked after & staff are fabulous. Ellie in the morning at both breakfasts and our check in & out was great. The rooms are beautifully decorated and very comfortable. We ate both times at the pub, breakfast & dinner, I think the menu is too big which led to some inconsistent dishes being serviced. Breakfast first day had no toast but on the second day had toast. 2 hash browns second day but 1 first day. Little things like this don’t mean much but breakfast is the last...

"Great hotel, shame about food prices and options"

"The rooms are beautifully presented and the amenities were really nice. For a travel stop it was very convenient and the staff are friendly. The carpets in the rooms are suffering from wear and tear and could do with a better clean. The rooms needs a bit more of a clean in general. The shower also started dripping in both rooms (which were at other ends of the property) at around 3am which woke us up. We found it a bit strange to be put in rooms in completely different buildings despite...