2/10 Terrible
Evdokiya
Traveled with family and small children
29 Raj., 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not a 4 star standard compared to other hotels in Austria. When we arrived in the hotel, we were told that the water from the tap is not safe to drink and we were not offered any free water in the room for drinking but we were sent to a supermarket to buy our own bottles of water. The rooms do not have a minifridge. None of the rooms have airconditioning or fans. During the night, the room was getting to an uncomfortable temperature of close to 28C with the windows open. The windows do not have mosquito nets and given that the hotel is next to a lake you can only imagine the bugs which were coming through. The food was abysmal and definitely not reflective of the general Austrian food standard that we have seen in other Austrian hotels. The WIFI does not cover all the rooms either. Our room had zero WIFI coverage. We left after on the second day and we received zero refund or even an apology for the rest of the week. The staff was extremely rude and they couldn't even check that we have prepaid our stay ahead of time wasting hours of our time and waiting around for Expedia to resolve. This hotel should be blacklisted and not offered to customers on the Expedia website. It was a very disappointing stay to say the least.
Evdokiya
Stayed 7 nights in Jul 2022