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"Subject: My Hotel Stay at Best Western Plus Calgary Centre Inn Dear Expedia: I am writing to formally complain about my hotel booking and unpleasant experience during my stay. On June 27, 2026, I booked a room at the Best Western Hotel in Calgary through Expedia. My booking was successfully confirmed, payment was completed, and I received a confirmation email containing a booking number. However, shortly after 5:00 AM on June 28, I arrived at the hotel, parked my car, and went to the front...

"We loved this stay! If you are looking for something really special and luxury in Downtown Calgary, this is it!"

"Room is clean, don’t use other amenities except for breakfast. Simple bf, but enough."

"Negatives We unfortunately received a room facing the back of the building. Also due to the position of the rooms you will get a lot of sunlight through as the blinds unfortunately were not black our drapes. The breakfast in the club level was subpar. DEVILLE coffee shop across the street was awesome and reasonably priced. Positive. Pool and Gym is nice with a great view. Proximity to Stephens street was great with lots of restaurants. Easy access to train especially if headed to...

"We enjoyed our stay very much. The room was very clean and had every amenitie we needed. We stayed for 4 nights and each day it was great to return to our room and housekeeping had replenished and touched up the room."

"The service was not to the level we excepted for a Fairfield Marriot. Would not recommend this location given the lack of service and cleaning of rooms. We had to ask for basic things like towels and toilet paper."

"My wife found a rat in our room. Front desk never acknowledge it."

"We had a great stay during the Stampede!"

"Great stay great hotel… clean , staff so helpful greats drinks in the lounge"

"Ok room, good staff, the breakfast was a complete cluster. There was food, but the place was a disaster. Room was decent and parking easy."

"Nice property. Good location. Good breakfast included Parking included on property Friendly check in- check out staff Lots of restaurants close by"

"It was okay! Staff was friendly, room was decent, and portable ac unit. There was some duct tape hold something together that made me laugh but it was a 7/10 stay!"

"They even do not have sanitary napkins if some one need them."

"Nothing really special. Like many others have said it’s a good room for a night if you need it."

"Good location. Comfortable and clean room. Helpful and casual staff."

"Horrible noise. Party tent just below. Staff just say too bad so sad it’s the city. They need to inform people when booking that it’s very very noisy. They even do maintenance at 11 pm. They charge a premium and have very very poor service."

"For a 4 stars hotel, serving a burned and very small muffin with paid Breakfast is disappointing."

"Clean room"

"Water slide at the pool was great for my grandson. Easily accessible to downtown large area for rubber taxis to come out outstanding brunch."

"Was only there for one night for business but excellent front desk service. Room was very nice and comfortable. Breakfast was great for continental breakfast."