"Thank you, Premiere Inn, our overnight stay was perfect and easily could stay longer, to accommodate our family of 4. It was clean, the staff were friendly, resourceful and accommodating. If you have lots of luggage, it is better to catch a cab from the rail station. Only £5-€12 because it's close but hilly. The breakfast was delicious and good value. Durham is beautiful and charming with so much character."

"Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I...