Find hotels near St Alban's, London from SAR 605

"Good location but not recommended breakfast "

"Everything was just great."

"Great convenient location. Clean and pleasant hotel. Love the value sleep pod option, but I think the hairdryer situation is a bit unnecessary. "

"Nice breakfast , basic clean room.Bar area was lovely with views of the bridge. Great location"

"Lovely hotel in a prime location within London. Excellent river view. Clean room and friendly staff "

"The duty manager I found to be patronising and condescending, was not problem solving focused and just kept saying the hotel was busy. I have taken this up with hotels.com as I am demanding a full refund, the sole reason I booked this hotel was the option of baby cot services they claim to offer. My baby had no actual bed for the night and was required to sleep in our bed which is not safe nor advised to do as they are too small. Shameful actions by this hotel. This was not the first time staying here, but we have noticed standards have dropped every time we stayed. Our bathtub was broken too so was unable to bath my bath my child, nor was I able to shower during my stay, shrapnel and bits of sharp metal were in the bath which I brought to managements attention. If we had not noticed this and my 15 month old baby had cut himself I would have sued the hotel! Felt very disappointed and that the hotel did not support us during the whole ordeal. "

"Spotlessly clean staff without exception courteous friendly and helpful"

"I’ve stayed at this hotel before and had a great experience, which is why I returned. However, this stay was extremely disappointing and not reflective of a five-star standard. We booked a Montcalm King room, but the first room felt like a basic double, so we requested a change. The second room was slightly larger but very dated and worn, which was not what we paid for. Several advertised features didn’t work. The music/speaker system was non-functional, the TV wasn’t working properly, and I couldn’t connect my Fire TV. This left us with very limited entertainment, resulting in a disappointing and uneventful evening. Given the price point, this was unacceptable. It felt like we were placed in an older, unrefurbished part of the hotel that does not match the standard being advertised. While the staff were polite and professional, the overall experience fell far below expectations and unfortunately impacted what was meant to be a special occasion , my partner’s birthday. I was asked about my stay at checkout but was too disappointed to address it properly at the time. I would appreciate this being reviewed, as the experience did not reflect the price paid or the hotel’s usual standard."

"Lovely hotel hidden in a court yard. Lovely room, comfy and quiet location."