"Treated like a second class person as we had a guide dog. Put in an awful room! Requested a fridge and to have a patio door but ignored. Paid premium price £171 of which £25was for our Guide Dog who is cleaner than a lot of their guests apparently. Compared to our previous stay it was very poor. Even said we were not allowed to stay in the room we had as it had been refurbished and no longer a dog room. So basically all their old rooms they hired out to dog owners at premium prices as not...

"The staff were very helpful."

"Great stay, fabulous rooms and facilities, helpful staff, eye-wateringly expensive, but that’s England for you."

"Very nice"

"Lovely hotel and grounds for our overnight stay. Good sized room which had the welcome addition of air con. Breakfast selection was outstanding and staff were very pleasant and welcoming."

"If you’re in England I can’t imagine staying in a Holiday Inn on the outskirts of town when you could be in the heart of a 2,000 year old city, can cross the street and get an excellent meal or coffee, and see amazing architecture like the St Albans Abbey/Cathedral less than 200 metres from the door step of this historic 470 year old hotel that has seen it all and dripping in character and charm. It was about the hottest day of the year at 35 degrees but the staff had a fan going and I had two...

"It was a pleasant stay with friendly staff, you make your own breakfast there a variety of cereals and toast, croissants. Wifi available and the b&b is close to town centre.. I will definitely go back. "