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"Great place for a family. "

"I loved that the entire hotel staff was very friendly,welcoming and very professional. The hotel was very clean,quiet and convenient to everything. I look forward to going back. "

"Great friendly staff with quick easy check in and clean modern rooms. "

"The room was excellent- exactly like the photos on the Website. Check-in and check-out were very easy and we were impressed by the snacks and beverages although we didn't use them. The commentary bottle of water was was much appreciated. Beautiful country property!"

"Location was good "

"The Black Swan is a reliable stay. If you are passing through, get the cheaper rooms on the parking lot side, if you are staying for a few nights get a room with a lake view and balcony. Not a chain!"

"Friendly staff!! Felt like home."

"Quintessential Berkshire Inn."

"The Lenox Collection sites were elegantly & beautifully appointed & optimally located, with walkabiliry to restaurants & commerce in picturesque Lenox. Staff member, Logan, who served in multiple capacities-from check-in/out to breakfast serving, constantly went above & beyond the call of duty-& was terrific. The continental breakfast, which included fruit, Greek yogurt, granola, (my typical fare-which was comforting)-& croissants or bagels, + hard-boiled eggs, as well as juices and coffee, was tasty & nourishing. The Ass’t manager & her husband were ultra-considerate & helpful. Maybe more bathroom counter space, & a table in the bedroom would have helped with my daily routine-but my gorgeous outdoor access was divine! Thank you! ❤️"