"Was there for one night. Was supposed to be offered a free upgrade when available, was instead offered an upgrade for a fee. The room we received was ADA which is fine but the bathroom flooded when you used the shower. We were by the elevator so we had a lot of outside noise from that. We were also double charged for our room and I was only offered a sorry. Someone with stretched finances may not be able to survive an additional $400 charge on top of a $200 hold. The fees for anything inside...
"Was there for one night. Was supposed to be offered a free upgrade when available, was instead offered an upgrade for a fee. The room we received was ADA which is fine but the bathroom flooded when you used the shower. We were by the elevator so we had a lot of outside noise from that. We were also double charged for our room and I was only offered a sorry. Someone with stretched finances may not be able to survive an additional $400 charge on top of a $200 hold. The fees for anything inside...
Kelsey