"This is not a 5 Star hotel. Cleanliness not perfect. I was first placed in a room that smelled of cigarette smoke. I was moved after I called the front desk. Room was super noisy from 7 am till late night. Faces a street where restaurants, pubs and early morning delivery trucks are constant. The crazy thing about this hotel is that I was “told” at checkout that there would be a charge of 80 GBP on my VISA. When I questioned it, I was told it represents 5% of my bill “for the staff”. After I...

"This was by far one of the top three best hotel stays of all time!! I can’t remember a more attentive staff at a hotel in my life."