Find all hotels by Freetobook in Sontley from SAR 481

"Friendly and welcoming, five minute walk to centre good breakfast it’s comfortable will definitely book again"

"Rooms ok but service goes downhill quickly when the hotel is busy - had to wait 5 minutes for someone to turn up at the reception desk and the breakfast is limited to a greasy buffet with no real healthy options. Service definitely different to other MacDonald hotels once they have a larger number of guests"

"Useof the spa"

"This hotel is ok, but the restaurant is appalling. Severe lack of staff and attention to diners, we watched two couples up and leave after being sat with no service for almost 45minutes. The food is vastly overpriced versus quality combined with the lack of staff attention, we were only offered a drinks order once and provided with one small jug of table water. Spa facilities are ok, sauna is tiny but ok, pool area is nice"

"Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in. At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!"

"Hotel is lovely and clean. The staff are very friendly. The only problem is you have to pay for the gym and Paul separately. I think it was £20 for two hours."

"The bedroom was clean but could not see outside as the window as it had frosted class. Bedroom was cold."

"The room had a couple of cleanliness issues,also looking out of our room window there was a great big container not great. Also breakfast was a bit of a let down,the size of my husband's full Welsh breakfast was smaller the 2nd morning,loads of mushrooms,2 halves of tomatoe on 2nd breakfast about 4 bits of mushrooms and 1 halves of tomato"

"We had an enjoyable stay at the hotel. We found the staff every helpful. The room was clean and quiet. The bar was quiet and not expensive. Breakfast was excellent. Will stay again if in the area. Thank you"