"I feel this may not be the most favorable review. We love 5 star hotels and this disappointed at every single level. Could not get comfortable in the room at all, either too cold or too hot. Upon arrival there were a woman’s thong underwear hanging in the shower. We were supposed to get 2 $25 drink coupons upon arrival yet they couldn’t find any and kept telling us to check back. No room service menu for any of the 4 restaurants on property. Everything was a QR code. Extremely not user friendly...