4/10 سيّئ
Andrew
مسافر برفقة شريك
١٣ أبريل ٢٠٢٦
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة ووسائل الراحة
The room was small but fine for one night. The heating was not on and took a long time to heat the room once the temperature was set.
The reason for the overall poor score is the staff. We had no shampoo in the dispenser, which my wife only realised when she was in the shower. I called reception, who were apologetic and said someone would be along shortly. Five minutes later a man turned up with a bottle of shower gel. I told that was not what was needed and he said he'd be back very soon. After almost ten minutes I called reception. The lady on reception left her position to bring me a shampoo. A few minutes later the original staff member turned u with the correct bottle.
When walking down the corridor in the morning we were intercepted by staff THREE times to ask which room we were checking out of. We politely told them we had not yet checked out. I think they were being lazy and not checking with reception which rooms had been vacated.
At breakfast there were items that ran out and replenishment was slow.
A couple of other problems led my wife to complain to the duty manager. He was disinterested and borderline rude, focusing on his computer screen rather than looking at her. We accepted some IHG points as compensation.
A week later, no points. I emailed the hotel and the duty manager stated "The wrong membership number was provided". That's highly unlikely as I read it out three times to ensure it was taken correctly.
An average hotel with below average management.
Andrew
أقام ليلة واحدة (1) في شهر مارس عام 2026