"I’ve stayed at the Sheraton on Universal visits and I can honestly say this place is better. Rooms are more spacious, clean and safe location. Valet parking much faster as well, pool hours are also longer. We found this place to be more convenient and better overall."

"The entire exterior of the hotel is under excavation and construction. The first night of our two night stay bulldozers worked until 4 AM. The hotel moved us to a quiet room for the second night & removed direct hotel charges (parking and food) but we had paid for our stay through Expedia & I needed to get a refund for the night from them. I fully expect that to happen, but Expedia customer service has not given me 5 star support because they have yet to hear back from the hotel. I called...

"To be honest, the only staff which I would highly rate would be the parking staff the rest of the experience with the middle class"