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"The staff was not understanding at all when we went to go check in and found a drug flap at our door. The screen have out and bugs and hair in the bed granted they were just a couple ants, but the hair under the pillow was not appreciated. We left the room after an hour and decided not to stay there and had to book somewhere else. The manager Melissa would not give us a refund whatsoever or try and compensate or anything we had to reach out to third-party Expedia to try and get help and they...

"The room was clean and comfortable all items were stocked and perfectly in order. This is specifically about the pool. I had to clean bugs and stuff out of it when we first tried to use it and didn’t realize just how bad it was until after my kids had been in it for a while when I jumped in to retrieve a toy. It was so dirty I couldn’t see the bottom and the bottom of the pool was full of dirt and bugs. Both my boys have now developed dermatitis."

"I love Lumby but not the accommodations. This hotel needs some TLC."

"We always stay here when we come to Vernon. The staff is very pleasant, the rooms are spacious, clean, the beds comfy and good price."

"Lodge was great! Comfy beds. We asked for a quiet room and it was perfect."

"No issues at all"

"Great location, friendly staff"

"Noisy and not so clean. You have to sign up for membership to use wifi. Breakfast was reasonable."

"Excellent staff from check in to check out"

"The room clean and had been upgraded. Bed was very comfortable. The only bad thing was some of the guest staying there looked to be long time guests and were not very courteous to people trying to sleep. Lots of loud visiting outside my door late at night. It's a shame as it would have been a perfect stay."

"Small shower"

"No coffee in the rooms, limited towels, floor was very dirty. Older room but the price reflected the dated room. Beds were comfortable. There was coffee in the lobby that was very good and fresh."

"Older property. But clean. Very reasonable prices. Easy access to all shopping and eateries."

"Our three-night stay at Canada’s Best Value Inn & Suites Vernon was unacceptable from beginning to end. When we arrived, the person checking us in immediately complained that we had booked through a third-party platform. He repeatedly emphasized that the hotel would receive only approximately $400 even though we had paid around $550 for the three nights. That was completely irrelevant to us as paying guests. If the hotel does not want customers booking through third-party websites, it should...

"The staff were rude and unprofessional. They were not accommodating, and I was charged a $310 deposit but only received $300 back with no clear explanation for the missing $10. Overall, this was the worst customer service I’ve experienced in Canada. I would not recommend this place and definitely will not be coming back."