"The elevators suck. Had to wait 10-15 minutes a few times. Unacceptable"

"The room was fine. What we absolutely detested was the fact that you had to lug your suitcases up and down stairs to get to the sky tower. It was highly inconvenient and difficult. I heard many other guests complaining about the same thing. Because of this I would NEVER choose to stay here again. I've never stayed in a large hotel/casino that I experienced such inconvenience. 5 thumbs down just for this!!"

"Security has zero interest in reviewing and assisting with vehicle theft"