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"Very nice caring staff. Taking good care of the guest during the Nashville ice storm and power outages. "

"Yes"

"I stayed at this hotel in January 2026 during the ice storm that left 50% of Nashvillians without heat and electricity in single digit temperatures for many days. The hotel became fully booked quickly. The dedicated staff did an excellent job accommodating guests’ needs in a professional manner. The hotel was clean and very comfortable. First class!"

"The Staff was excellent and accommodating during the ice storm! Rooms were up to date and clean!"

"Friendly staff"

"Great communication and very responsive. Great view of city"

"Room and staff were excellent. Advised staff on a shower drain cover that didn’t fit the drain. They committed to fixing. I told them it wasn’t urgent. No big deal."

"Great location and excellent hosts."

"Great stay! Staff was super helpful and friendly. Great location as well!! Definitely would stay here again"

"The apartment was perfect for the four of us. It was very clean, had plenty of towels, the pool area was great! Close to Broadway area but far enough away! Communication with owner was very easy. Would definitely stay here again!"

"Very pleasant experience "

"Room was clean and spacious, full size frig and microwave. We didn’t use it for there was even a hot plate and pots and pans for cooking, dishes, cups and a dishwasher. Breakfast was great, best I’ve had at a hotel. Having to pay to park wasn’t ideal, but compared to other downtown hotels I guess it was okay. "

"The staff and the front desk were all amazing. The family and I enjoyed the breakfast as well."

"Front staff great"

"Easy check in, good valet service, nice room on high floor."

"This hotel was a treat! Very clean rooms. The design with the separate dressing area is awesome. The staff were great. Room service was great. Valet was beyond helpful and friendly. Very great experience. First time at a Virgin hotel and now I am going to try them at other locations. Great stay."

"Very pretty hotel & room, staff was very kind and generous. The room was also stocked w drinks & snacks for an extra fee. Would for sure come back here :)) "

"Our stay at the Thompson was awesome! Everyone was so friendly and nice. "

"Clean and comfortable room, exceptional customer service throughout the stay, great location "

"Spotless room"