If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Visual fire alarm
Well-lit path to entrance
More
Designated smoking areas (fines apply)
Room amenities
Bathroom
Free toiletries
Hair dryer (on request)
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
32-inch smart TV with digital channels
Food and drink
Coffee/tea maker
Electric kettle
More
Heating (climate-controlled)
Individual decor
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
The front desk is open daily from 2:00 PM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
We should mention
This property does not have elevators
Property is also known as
The Horseshoe Shepton Mallet
The Horseshoe Inn Shepton Mallet
The Horseshoe Inn Bed & breakfast
The Horseshoe Inn Bed & breakfast Shepton Mallet
Frequently asked questions
Is The Horseshoe Inn pet-friendly?
Yes, dogs are allowed at this property.
How much is parking at The Horseshoe Inn?
The Horseshoe Inn doesn't offer parking.
What time is check-in at The Horseshoe Inn?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.
What time is check-out at The Horseshoe Inn?
Check-out is at 11:00 AM.
Where is The Horseshoe Inn located?
Situated in a rural location, this bed & breakfast is 1 mi (1.6 km) from Kilver Court and within 6 mi (10 km) of Royal Bath and West Showground and Wells Cathedral. Wells & Mendip Museum and Mendip Hills are also within 6 mi (10 km).
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The Horseshoe Inn Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 20 out of 56 reviews
10 - Excellent
20
Rating 8 - Good. 19 out of 56 reviews
8 - Good
19
Rating 6 - Okay. 11 out of 56 reviews
6 - Okay
11
Rating 4 - Poor. 1 out of 56 reviews
4 - Poor
1
Rating 2 - Terrible. 5 out of 56 reviews
2 - Terrible
5
8.6/10
Cleanliness
8.8/10
Staff & service
6.8/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Good
Hielen
17 May 2025
Liked: Staff & service
This is a true local spot — expect pints being poured right at reception! Jamie, who runs the place, is a gem.
Room was small with a charming view, though right on a busy road. Shared bathroom was clean but not the most convenient setup.
Bonus points for the backyard garden and a great selection of proper beers.
Check in was clumsy as hotel isn’t open on Mondays. Rooms were basic, but dated and in need of renovation.
2nd night room was invaded by vermin coming through floor after eating through carpet. Had to sleep in car through fear and didn’t return. Asked for refund but refused and false allegation's of drug taking on property to counter claim for refund
I was pleasantly suprise by the size and comfort of the rooms for the price, which although quite basic, were adequate for a short stay and great value. The staff were very welcoming and helped with our cases. It was a great location for walking to the shuttle bus.
The downsides were the shared bathroom, steep stairs and no parking on site.
Very well managed and lovely place to stay. I wish I could have stayed more days. Very friendly restaurant and pub downstairs, everything taken care of. The area is accessible by bus in either direction (Wells or Bath) and the town itself is highly walkable. I would stay there again.
Dana
Stayed 1 night in Jul 2023
8/10 Good
David
1 June 2024
A grade II listed property in a historical part of Shepton Mallet. Took time to read up on the area, would recommend everyone to do that, very interesting. Comfortable bed, clean room and great hosts. Some noise from the road adjacent to the Inn, not a deal breaker. Would I stay here again Yes.
Lovely pub with great owners and good homemade Italian food,
only downside was the actual room unfortunately ,shower in need of refurbishment including shower door not fixed properly to shower.
the kettle has obviously not been used in months as it had mould inside,tried cleaning it and boiled it a few times but decided not to make tea in the end as I was put off.
I’m sure the owners would have replaced the kettle if I raised the issue but as we were tired decided not to make a fuss.
Lovely pub but unfortunately the room needs a some TLC , would happily stay again in future if improvements are carry out to rooms .
Was very welcoming, clean and a good atmosphere. Nothing was too much trouble.
Very close to shopping centre, local parks, shepton prison.
Food was beautiful, owners lovely to chat too, always clean and tidy.
Needs ensuite facilities but it is early days for them so excellent stay otherwise.very friendly atmosphere and excellent food-well done chef.
Comes complete with VERY friendly cat!!!
Jenny
Stayed 1 night in May 2023
8/10 Good
Craig
10 March 2024
Liked: Cleanliness, staff & service, room comfort
Welcoming small inn
Staff were welcoming and helpful. Kitchen was closing by the time I arrived at 20:50, but I got a fantastic pizza. Good beer. Room was clean and comfortable, if a bit tired. Separate shower room and toilet were clean with quality toiletries. However ceiling light wasn't working. I'd stay again.
Craig
Stayed 1 night in Mar 2024
6/10 Okay
Stephen
29 July 2023
Room ok for the money. Food good but they did not have the likes off mushrooms or beans as listed. Breakfast was full English for £10.00 or a bacon sandwich was the same price.
Staff very nice and helpful but toom was had stale/stuffy smell. Right on road and so quite noisy. Room decoration and furniture need updating. Difficult to see how this is a four-star, upscale B&B.
Richard
Stayed 1 night in Mar 2024
8/10 Good
wendy
2 February 2024
Liked: Staff & service
Needs some TLC
wendy
Stayed 2 nights in Jan 2024
6/10 Okay
Verified traveler
23 May 2024
Liked: Cleanliness, staff & service
No double glazing in the bedroom overlooking the main road resulted in too much traffic noise overnight.
Also parking near the hotel was not good.