Find all hotels by PREM Group UK in Shepton Mallet from SAR 445

"Room itself wasn't bad. Toilet on the other hand was dirty and there was timescale all"

"Lovely hotel, clean, comfortable bed, hot powerful shower. Parking next door with a hotel discount when checking out. Quick check in. Great location for river and city centre. Lovely breakfast. Would definitely recommend."

"Lousy air conditioning"

"Great hotel."

"Good central location. Hotel smells of curry which is fine if that’s your thing, bar prices very expensive, bar staff inattentive. The hotel is geared towards Indian clientele (Indian cricket and tennis on the bar tv’s). Wifi next to useless. I couldn’t sleep because of a very loud whining noise in my room(153) and the corridor which I reported to the staff on my departure.If you’re looking for a Bristolian experience, this hotel isn’t it."

"Grand building, but seems slightly dated and tired. The room was clean enough but had outdated furniture, TV etc. The WiFi was too slow and unstable to be usable, which coupled with the lack of phone signal was quite annoying. Breakfast was chaotic and not up to the standard we would've expected. Lots of guests waited for a long time for coffees, teas etc which didn't arrive. Most of the buffet was empty at middle of service. The spa was quite nice and had a decent pool and sauna. Overall not 5* quality. "

"This is probably the most welcoming "

"Everything was great, clean, comfortable and very helpful staff "

"The hotel has real potential,we got upgraded free of charge to a suite. However it wasnt that clean. The bed & bathroom was, but the bedside table was dusty, and where the tea & coffee is kept there was spillages which hadn’t been cleaned. Also dents in the wall,and the carpet needed a good clean. Bed was very comfy though and room was nice and spacious. Just needs a deep clean and a furniture re do! "