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Hilton Shenzhen Futian

4.5 star property
Luxury hotel with 2 restaurants connected to the convention center in Shenzhen

Choose dates to view prices

Photo gallery for Hilton Shenzhen Futian

Outdoor pool, sun loungers
Down comforters, minibar, in-room safe, desk
Lobby lounge
Porch
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Air conditioning
  • Housekeeping
The current price is SAR 329
SAR 383 total
includes taxes & fees
13 Jul - 14 Jul

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for King Premier Room

Down comforters, minibar, in-room safe, desk

King Premier Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Designer toiletries
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Room

View from room

King Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Designer toiletries
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Executive Room

King Executive Room | Down comforters, minibar, in-room safe, desk

King Executive Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Accessible Room

Down comforters, minibar, in-room safe, desk

Twin Accessible Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | Living area | 42-inch LCD TV with digital channels, TV, pay movies

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 250 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for King Premier One-Bedroom Suite

King Premier One-Bedroom Suite | Down comforters, minibar, in-room safe, desk

King Premier One-Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 103 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Down duvet
Hair dryer
Deep soaking bathtub
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for King Guest Room

Down comforters, minibar, in-room safe, desk

King Guest Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

42-inch LCD TV with digital channels, TV, pay movies

Deluxe Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Down duvet
Hair dryer
Deep soaking bathtub
Rainfall showerhead
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for King One-Bedroom Suite

King One-Bedroom Suite | Living area | 42-inch LCD TV with digital channels, TV, pay movies

King One-Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 75 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Executive Room

Down comforters, minibar, in-room safe, desk

Twin Executive Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for King Deluxe One-Bedroom Suite

King Deluxe One-Bedroom Suite | Living area | 42-inch LCD TV with digital channels, TV, pay movies

King Deluxe One-Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Accessible Rooms

Down comforters, minibar, in-room safe, desk

Twin Accessible Rooms

  • Sleeps 2
  • 2 Double Beds

View all photos for King Executive Premier Rooms

Down comforters, minibar, in-room safe, desk

King Executive Premier Rooms

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Down comforters, minibar, in-room safe, desk

Superior Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for VR Featured Deluxe Twin Room (Movies + Gaming)

Down comforters, minibar, in-room safe, desk

VR Featured Deluxe Twin Room (Movies + Gaming)

  • Sleeps 3
  • 2 Double Beds

View all photos for King Premier One Bedroom Suite

Down comforters, minibar, in-room safe, desk

King Premier One Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for VR Featured Executive Twin Room (Movies + Gaming)

Down comforters, minibar, in-room safe, desk

VR Featured Executive Twin Room (Movies + Gaming)

  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Queen Room

Down comforters, minibar, in-room safe, desk

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Deluxe One Bedroom Suite

Down comforters, minibar, in-room safe, desk

King Deluxe One Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive 2-bed Room

Down comforters, minibar, in-room safe, desk

Executive 2-bed Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Queen Room

Down comforters, minibar, in-room safe, desk

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for VR Featured Executive Double Bed Room (Movies + Gaming)

Down comforters, minibar, in-room safe, desk

VR Featured Executive Double Bed Room (Movies + Gaming)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe 2-bed Room

Down comforters, minibar, in-room safe, desk

Deluxe 2-bed Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite

Down comforters, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for VR Featured Deluxe Double Bed Room (Movies + Gaming)

Down comforters, minibar, in-room safe, desk

VR Featured Deluxe Double Bed Room (Movies + Gaming)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Queen Room

Down comforters, minibar, in-room safe, desk

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Deluxe Room

Down comforters, minibar, in-room safe, desk

Family Deluxe Room

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Family-friendly Queen Room

Down comforters, minibar, in-room safe, desk

Family-friendly Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Executive Room

Down comforters, minibar, in-room safe, desk

Family Executive Room

  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

View all photos for Family Premier Room (Double Bed)

Down comforters, minibar, in-room safe, desk

Family Premier Room (Double Bed)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Deluxe Room - Triple Occupancy

Down comforters, minibar, in-room safe, desk

Family Deluxe Room - Triple Occupancy

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Apartment Suite - 2-Bedroom

Lobby

Apartment Suite - 2-Bedroom

  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

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About the neighborhood

Map
Tower B Great China Intl Finance Centre, Shennan Road, Futian District, Shenzhen, Guangdong, 518000

What's nearby

  • Shenzhen Lianhuashan Park - 8 min walk - 0.7 km
  • Huaqiangbei - 2 min drive - 1.7 km
  • Shenzhen Convention and Exhibition Center - 2 min drive - 1.4 km
  • Coco Park Shopping Center - 2 min drive - 1.7 km
  • Huanggang Border Crossing - 3 min drive - 3.2 km

Getting around

  • Hong Kong Lok Ma Chau Station - 4 min drive
  • Gangxia North Station - 10 min walk
  • Shenzhen Intl. Airport (SZX) - 31 min drive

Restaurants

  • ‪21Gram Coffee - ‬8 min walk
  • ‪巴蜀聚味道 - ‬9 min walk
  • ‪湘郴人家 - ‬8 min walk
  • ‪深圳金逸电影城有限公司 - ‬5 min walk
  • ‪太平洋咖啡 - ‬8 min walk

About this property

Hilton Shenzhen Futian

Luxury hotel near Shenzhen Convention and Exhibition Center
Located close to Huanggang Border Crossing, Hilton Shenzhen Futian provides a grocery/convenience store, dry cleaning/laundry services, and a bar. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the 24-hour gym; the property also has a business center. Guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Buffet breakfast (surcharge), express check-out, and supervised childcare (surcharge)
  • A porter/bellhop, a 24-hour front desk, and ATM/banking services
  • Free newspapers, a front-desk safe, and concierge services
Room features
All 320 rooms have comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Childcare services and free infant beds
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep soaking tubs
  • 42-inch LCD TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English

Similar properties

Exterior

Futian Shangri-La Shenzhen

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 740 reviews
The price is SAR 481
SAR 561 total
includes taxes & fees
8 Jul - 9 Jul
Futian Shangri-La Shenzhen

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 40 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 182 for adults and CNY 182 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • LAN TING
  • Lobby Lounge
  • MIS.U

Things to do

  • 24-hour gym
  • Fitness classes
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 17 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 23 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 385.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 182 for adults and CNY 182 for children
  • Fee for in-room wireless internet: CNY 40 per day (rates may vary)
  • Fee for in-room wired internet: CNY 40 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 385.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool or fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hilton Hotel Shenzhen Futian
Hilton Shenzhen Futian
Hilton Shenzhen Futian Hotel
Hilton Shenzhen Futian Hotel
Hilton Shenzhen Futian Shenzhen
Hilton Shenzhen Futian Hotel Shenzhen

Frequently asked questions

Does Hilton Shenzhen Futian have a pool?

Yes, this property has an outdoor pool.

Is Hilton Shenzhen Futian pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Shenzhen Futian?

Limited spots are available.

What time is check-in at Hilton Shenzhen Futian?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hilton Shenzhen Futian?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hilton Shenzhen Futian located?

Located in Futian, this luxury hotel is 1.1 mi (1.8 km) from Shenzhen Convention and Exhibition Center and 1.9 mi (3 km) from Huanggang Border Crossing. Happy Valley and Window of the World are also within 9 mi (15 km). Gangxia North Station is 10 minutes by foot and Gangxia Station is 11 minutes.

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Hilton Shenzhen Futian Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 219 out of 525 reviews
Rating 8 - Good. 188 out of 525 reviews
Rating 6 - Okay. 65 out of 525 reviews
Rating 4 - Poor. 28 out of 525 reviews
Rating 2 - Terrible. 25 out of 525 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Shih

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was very good, plenty of foods every morning!! Good location, very helpful staff
Stayed 4 nights in May 2025

10/10 Excellent

CHI KIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big room with nice bed and good view may visit again
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jun 2025

8/10 Good

MENG CHIEH

Liked: Cleanliness, staff & service, amenities
Good to stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Zyn Rhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Mar 2025

10/10 Excellent

Kwok Sai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a nice hotel

Everything is good Service is excellent Just that our non-smoking room still got some smell of cigarettes
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Clean and smell good too. Breakfast so-so, expected even better considering this is a world chain
Stayed 2 nights in Feb 2025

6/10 Okay

Lai-Yee

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is old and worn down, it needs some upgrades. The nearest metro station is Gangxia north , exit 13, it is very easy to find . The buffet breakfast is average. The sauna areas is also old and worn down .
Stayed 1 night in Mar 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of small eatery shops around, providing various types of foods
Stayed 1 night in Nov 2024

10/10 Excellent

Mak Sheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Front desk service was excellent

Front desk service was excellent and receptionist can speak Cantonese which was a great help. Tks.
Stayed 1 night in Nov 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hice and big hotel
Stayed 2 nights in Oct 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, room comfort

Good hotel but need improvement.

hotel room is a bit old but conformable and clean. Staffs are friendly. Door bellman doesn't know the restaurants around the area. Day arrived was cold but air-condition didn't have heat. I asked for a portable heat but it didn't work. Breakfast buffet was excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

Duo

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have more changes throughout stay.
Stayed 9 nights in Jun 2024

10/10 Excellent

Qingxiang

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience staying here for 2 nights last weekend. The staff were very friendly and helpful, and even offered to upgrade my room for free. The hotel is in the center of the city and easy to get to pretty much everywhere. The room is extremely clean and comfy, I’d highly recommend this place if you ever plan to visit Shenzhen.
Stayed 2 nights in May 2024

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As Muslims it is very difficult when having breakfast because there is no distinction between Halal Food and Non-Halal food. We saw that same spoons and tongs were used for multiple dishes (both for halal and non halal dishes). Some of the dishes at the breakfast buffet was not labeled. Otherwise the hotel was excellent, front office staff were very nice and helpful, excellent facilities.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Disliked: Room comfort
I requested for a room on the higher floors and away from the elevator during booking. When checked in, I got a room on the low floor and right next to the elevator, and the hotel was not even full. No point of putting in special request and previlage being a Hotels.com platinum member here.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Hotel was great. Dylan from reception was amazing, helping us above and beyond expectations.
Stayed 1 night in Aug 2022

10/10 Excellent

Lok Chung Joyee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024

10/10 Excellent

Zihui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied with the service.
Stayed 4 nights in Mar 2024

4/10 Poor

Jon

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
None of the staff speak any English. Bar and restaurant not good and close very early. Won't be staying again
Stayed 6 nights in Jul 2024

2/10 Terrible

Cuilian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom door was broken. it was unbearable to open and close the door because the door was out of the track. the bed was two twin beds putting together to make up a king size bed. the breakfast was horrible. the only protein for noodle soup was pork liver and port blood, which made me felt nauseous! That kind of money for such a poor hotel! makes me think twice about the name of Hilton. I have been such a royal customer to Hilton for a while, and this hotel make me feel betrayed by the name of Hilton
Stayed 3 nights in Nov 2024

2/10 Terrible

Lubna

Disliked: Amenities, property conditions & facilities
I don't understand how this hotel is rated as 5 stars. The room was extremely outdated — the furniture and general setup felt like it hadn’t been updated in 50 years. The shower was disgusting: the shower head was brown and worn-out, there was excessive silicone everywhere in the shower cabin, and visible mold. Room service? Practically non-existent. We tried ordering four times, and each person we called told us to call someone else. In the end, we gave up. That’s just embarrassing for a hotel in this category. We stayed in a non-smoking room, but the entire hallway and nearby rooms constantly smelled of cigarette smoke. People smoked indoors as if it were completely normal — it was a nightmare. The lobby was another disappointment. There's no real seating area — just four chairs. For a hotel of this size and supposed quality, that’s bizarre and unwelcoming. You walk in and there’s literally nowhere to sit comfortably. Another serious issue was the general atmosphere as a woman. Most of the guests were groups of men, mostly from Arabic and Indian backgrounds, and as a woman I constantly felt stared at — not just casually, but in an intimidating and disturbing way. I felt very unsafe going anywhere alone. It felt like these men had never seen a woman before, and I was always on edge. I absolutely do not recommend this hotel, especially to female travelers. It was a complete disaster.
Stayed 5 nights in Apr 2025

10/10 Excellent

Yuk Chung Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is big enough for 4 persons. It is neat and tidy. The room is a bit hot as we are unable to change the ventilation from hot to cooling mode.
Stayed 2 nights in Dec 2023

6/10 Okay

Pei Ting

Liked: Cleanliness, amenities, property conditions & facilities
The room was not ready for us to check in. We arrived around 3pm. The room was not ready. We waited until 5:30pm but still not ready. We can only go out for dinner first and when we returned at 10:30pm, it was ready. They apologized by sending a fruit plate only. They offered a late checkout but we didn’t need it. The service is really disappointing. If they kept extending the checkout time to apologize unable to checkin, it will become a vicious cycle. This is Hilton, not some random 2star hotel.
Stayed 1 night in Aug 2024

6/10 Okay

Mak Sheung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights on 26 & 27 Sep 2024 and on the early morning of 28 Sep, we were woken up by very loud water noise hitting the windows of our room. At first, we thought it was heavy rain. In fact, it was the spiderman cleaning the external windows but the noise generated due to the amount of water pouring down the external windows was so much and so loud that we were woken up from our sleep. While we noted that there was a room notice that there will be window cleaning over 25 to 30 Sep 2024, the time specified was from 10:00 to 18:00. We were woken up around 8 am which was unacceptable. And because the management never used a window cleaning gantry, they needed to pour large amount of precious water over the window surface from the top, which generated very loud noise. This is BOTH bad for the hotel guests and the environment! For record we actually took a video of the event and are glad to show the hotel management if necessary.
Stayed 2 nights in Sep 2024