"they were excellent"

"The a/c worked fine. Early today I submitted a review. No towels in room, none at the front desk, except dirty ones which I took because I wanted a shower. Different staff excuses for no towels. The night staff man said "Housekeeping didn't show up." When I complained to the morning check out staff person, he said basically "not our fault people steel them." Will never go back there again. "