Find Hotel with a Concierge in Serre di Rapolano

"- Nice and polite staff, especially the front desk and the vallets; - Spacious and clean rooms; - Our apartment's bathroom was tight - if there are special needs, it would be better to call the hotel and ask about - Location is good and quiet: a 10 min walk to reach Piazza del Campo. If you are driving, it's great because it's inside the walls, but you can go with your car until the hotel parking lot without crossing the narrow streets - Beautiful view of the valleys from the Terrace - Nice and fresh breakfast."

"It was one of my best experience ! Thank you "

"This "hotel" is actually a small ancient village that's been restored as a resort. It's extraordinary, though keep in mind that you'll walk outside to go to the restaurants, the lobby, etc. We absolutely loved this. Our suite had a massive patio and amazing sunset views, though our west-facing view was just trees and not the quintessential Tuscan farmland and rolling-hills view; for that you will want a suite in Alto-Borgo, the slightly uphill part of the resort with perfect southeast-facing views. The downside is those rooms are a 10 min walk from the restaurants and main part of the resort, whereas the original suites are right in the village. Oh, and by "village" I don't mean tourists and shops. There aren't any. Zero. It's totally private. And it's not near anything, so no security issues or lookieloos at all. This is a UNESCO site and so they could not build anything new, but only remodel whatever was already there. First surprise is that the road to get there is dirt. Due to UNESCO they can't pave it. Though some small sections of the ancient stone road remain, it's 99% dirt for several kilometers. A couple of disappointments are the main restaurant and the concierge service. The main, Michelin-starred restaurant is great for breakfast, but according to many guests we spoke to it's a let-down for dinner. However the Osteria restaurant is great, and dining at the golf club is good for pizza night. The concierge issues were perplexing for such an amazing resort."

"The staff was very helpful, pleasant and spoke perfect English."

"Our second stay at CDV. Such a special place in Tuscany. The hotel has made many improvements since our last stay, and has nothing but 5 star amenities, the friendliest staff, and the incredible castle hotel with views of the Tuscan countryside. This is world class luxury. The spa is in a league of its own, the restaurant and chefs are making top quality cuisine. I can not wait to come back! "

"Staying at this old monastery is such a uniquely different guest experience! Surrounded by fantastic old architecture and history, in a quiet location, with beautiful courtyards, Italian garden and an ornately decorated old church. Staff was friendly. Dine in the courtyard which is in a romantic setting, whereas the restaurant lacks ambiance. Amazing breakfast options, dining on patio overlooking the Italian garden. The room was small, but we were happy to get a queen bed."

"Great breakfast"

"Magical property. "

" I stayed here for business, initially making a 4 night booking on Expedia. I purposely chose the Flexible pay at property rate, in the event of my plans changing. After my first night, my plans did indeed change, meaning I would only need a 3 night booking. I explained to the hotel who said this shouldn’t be a problem to amend but to contact Expedia. Upon contacting Expedia they mentioned the hotel must change the booking. The hotel would not change the booking and insisted I would be charged for the final night which I would not need. They would not budge on this, being incredibly stubborn. What is the point in booking pay-at-property on non-advance flex rates.. clearly none. As well as going back on their word.. This bad practice of “cutting off their nose to spite their face” was effectively “well, we’re going to charge you because we can”, taking into no account my reason for booking non-advance purchase. It’s really a pretty poor show, for an otherwise nice hotel. It really has left me wondering that when I’m next in the area, if I would stay here. Be wary when making any sort of flex pay-at-property rate at this hotel; they probably won’t honour it and that’s a real shame. Taints my experience of visiting beautiful Tuscany. "