"Reception staff very friendly "

"Amazing stay, friendly staff. Plenty of facilities. Had to request voucher that came with VIP access booking but this was no issue"

"the room was clean and comfortable the staff were lovely and very attentive, the meals were excellent, good size portions and very quick service, we stayed there to visit the christmas markets, but will be returning as we enjoyed so much"

"Everything was spotless The staff were friendly and courteous. Very happy."

"Very good first impression , staff friendly and helpful, lovely room, very comfy bed, would have preferred a shower cubicle, not a shower over bath. All very good will certainly be staying here again"

"Fabulous hotel. Really friendly and helpful staff, super comfortable room, car parking, great breakfast, ideal location to explore York."

"Fantastic hotel. Staff are really friendly. They treated our daughter to a chocolate bar for her birthday. The pantry of treats for guests is fantastic too. The rooms are lovely. The food is great. A great atmosphere. We will be back. "

"Lovely atmosphere, good size family room and great staff"