Find all hotels by Bespoke in Scales

"This was the Hilltop hotel which has come a long way since its heyday. The car park is good for a first impression but the broken hotel board on the building as you go to reception tells a different story. Booking in was quick and easy and the receptionist was friendly and efficient. Our room was on the second floor but no lift so got our exercise for the day! Corridors were well lit and the carpet was clean and tidy and the walls had recently been painted white. The room was clean as were the towels and bed linen. Small wardrobe and two bedside cabinets together with a desk and chair which had a kettle with tea and coffee for a quick cuppa. Bathroom with shower also clean and tidy with soap dispensers but no other toiletries. Room felt a bit spartan but serviceable. Bed was a little hard but we got a full nights sleep with no noise from anywhere in the hotel. Breakfast room was a little spartan but also clean and tidy with plenty of tables and chairs available. There was cereal available together with fruit juice and hot drinks. Standard sliced white or brown bread for the toaster which was quick. Hot plate had a good selection: Bacon, Sausage, Hash browns, beans, tomatoes, fried eggs and mushrooms. All very tasty and well cooked. It was self service / buffet with staff around but we only had to check in for the breakfast with no issues. View from the rear of the hotel was worth seeing (hills / trees). Not the worst hotel we have stayed in but not the best either for 1 night"

"Nice room and spa centre - good gym"

"Was room was great, the staff were friendly and welcoming, especially as we had our small dog with us and the food was delicious. The surrounding grounds were beautifully kept too with a good amount of attention to detail. Parking was good too, especially as I had a big trailer with me."

"The location is lovely with wonderful views, and the staff are friendly and helpful."

"Room had no WiFi, a broken toilet and a big dark stain on the carpet, this was a senior suite costing £400, the staff did nothing to help resolve the issues and basically we’re not interested. Awful service."

"Parking was easy & we didn’t use the car again during our stay. The hotel is great for exploring the city. We would recommend it for a short stay in the city."

"Clean room. Bedside light would have been good."

"Ideal but few items in room needed attention"

"The hotel is in a beautiful setting. Quiet and peaceful. We stayed in a room with a balcony with lovely views. The room was small and in need of an upgrade in my opinion. Older furniture. The bathroom whilst a good size with nice toiletries was also looking tired in parts. The reception staff were very helpful and friendly. We ate Sunday lunch in the restaurant. The restaurant is lovely. The food was excellent.Although not very very generous on portions of vegetables. The service was excellent during the lunch however a little disorganised at breakfast. Nice touch of complimentary gin and tonic in the room . However when we asked for ice and tonic for the room it never arrived. The spa facilities are in a lovely setting are small only 4 heated loungers so a little crowded. Best to go in quiet times. The outside seating is fab with outdoor heating. Breakfast was nice but had to ask for several items during our breakfast. We found all the staff to be very friendly a credit to the hotel. Just a few minutes walk into Grasmere centre."