Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Sea Turtle Pass is was a wonderful vacation spot for our family. Our biggest complaint was with the management company. A week prior to our arrival, we requested an early check-in because we travel all night with our 8 kids (house was empty since the day before). We were told they could not do anything to guarantee early check-in, we would just have to check back the day of. We arrived at 9am, but the house was not ready until 3:15, which is when we gained access. We were charged the early check-in fee for 45 min. Had we known this, we would have simply sat in the driveway for another 45 min. (we had been waiting all day anyway). We were not upset that we did not get early check-in, however, we are disappointed that even after speaking with Benchmark Management, we were still charged the early check-in fee.The house is a great location, however, it could use some updating. Having a large family, we cooked all of our meals at home. The oven is small and we couldn't fit our baking pan (that we prepared at home) into the oven. The dishwasher was not securely attached to the counter (which management came to fix). The couches in the family room are also very old and in need of replacement.The shower handle in the main floor bathroom was also cracked, needs replacement. If you have kids, know that this house does not have any beach toys/buckets, etc. at the house. We loved the location and we were able to accommodate our large family, plus extra guests. The complimentary beach chairs and Vacayzen credit were a nice perk to this rental. Rating would have been higher had we not been charged early check-in fee.
