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SureStay Hotel by Best Western San Rafael

2.5 star property
Travelers love the thoughtful touches at this San Rafael hotel, from free newspapers to convenient parking for all vehicle sizes.

Choose dates to view prices

SureStay Hotel by Best Western San Rafael, near San Francisco Bay, welcomes guests with self-serve breakfast and in-room WiFi. The property offers free parking for standard vehicles, RVs, buses, or trucks. Guests consistently praise the helpful staff who enhance the experience.

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is SAR 421
SAR 472 total
includes taxes & fees
4 Jun - 5 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 15.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Frequently asked questions

Is SureStay Hotel by Best Western San Rafael pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at SureStay Hotel by Best Western San Rafael?

As of 21 Jumada I 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western San Rafael on 4 Jumada II 2026 start from SAR 421, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western San Rafael?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at SureStay Hotel by Best Western San Rafael?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western San Rafael located?

Located in Canal, this hotel is 1.6 mi (2.5 km) from Marin Country Mart and 2.2 mi (3.6 km) from San Francisco Bay. Mission San Rafael Arcangel and San Rafael Pacifics Albert Park are also within 2 mi (3 km).

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Reviews

Reviews

6.4

7.0

Cleanliness

6.0

Location

6.4

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 205 out of 1005 reviews
Rating 8 - Good. 246 out of 1005 reviews
Rating 6 - Okay. 243 out of 1005 reviews
Rating 4 - Poor. 153 out of 1005 reviews
Rating 2 - Terrible. 158 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in @9am after working night shift and that is very considerate of them. Good thing the room was available at that time. The room itself is clean and tidy. Has a refrigerator and microwave. Overall my stay was very comfortable!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable! Loved the amenities which was just what I needed and the staff was very nice! Would certainly stay again! Thanks so much!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Megumi

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient nice family run
Stayed 3 nights in May 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. Staff were extremely friendly and accommodating.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

MURTAZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful. The room was clean neat and location was very convenient. Excellent place.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, room was very clean.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Keevan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from the freeway. Friendly staff and simple continental breakfast.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, great price
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside was really nice and clean. Outside was a bit sketchy at first.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay

The place was centrally located to other services, and close to my business event. Room was clean, well stocked, safe parking lot and soft bed.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Jo Beth

Disliked: Staff & service, property conditions & facilities
Check in was not friendly. When I arrived I was surprised by location and apperance. Room was adequate.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Price

Very nice for the price. The breakfast was simple, but perfect for us. A bagel with cream cheese, yogurt, fruit and coffee. The location was also nice and centralized for all of our outings. Our room was very comfortable.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

always a reliable well run place

I've stayed here while my home was being painted . It has been very comfortable and at a very fair price
Stayed 1 night in May 2025
Verified

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to. Fast check in. Tight parking spots
Stayed 3 nights in May 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was small but nice, and a good coffe shop across the street. It was clean, but I was disappointed that I found an apple core that had been left in the ice bucket. Service was friendly, will stay here again if we come back to the area.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely family run hotel Kind and so considerate

Ive been here know for two weeks .I love it so convenient very clean Highly recommend sure stay Hotel best western San Rafael . it felt like my second home. Thank you to the whole staff for your outstanding service in every way Sally Catalana
Stayed 2 nights in May 2025
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room.
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Carl

It was clean. Poor lighting for reading.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Even though it's close to the highest, iirc not that loud. Beds were comfortable. Very clean!
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained. Pleased to find fresh fruit offered at breakfast. Many upgrades from our last visit. Iron in room. Everything was just the way we hoped it would be. A good nights rest. Good food nearby.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Jose

Disliked: Staff & service, amenities
No decent breakfast/coffee
Stayed 5 nights in Oct 2023
Verified

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient, but just below the elevated freeway. However with the windows closed the noise is not bad at night. The area is not very attractive. We had a glitch with our reservation. Expedia took care of it. Would I stay again- no. I’d pay a bit more to be in a better area.. for just driving thru and needing a good nights stay this will do.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities
Overall good room. Bed was comfortable. Small breakfast was provided. Front desk took a long time to come to the office. We had to ring the bell twice. The TV in the room didn’t have channels or I couldn’t figure it out. They should provide directions on how to use tv.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, room comfort
This place is clean and inexpensive. Its in a working class neighborhood. I did not feel unsafe however i did witness what appeared to be working girls in the room next to me. They quieted down around 11 pm and were no bother to me. Theres a great coffeehouse across the street. The advertised "breakfast" at this spot is inedible (for me) packaged bagles? Packaged oatmeal...no thanks. Just get a loaf of wheat bread and some butter would be better. You guys can do it! Make a better breakfast and get some security to walk through every once in a while
Stayed 3 nights in Nov 2023