We booked/reserved a unit that offered a hottub and washer/dryer amenities. We had a very long travel day (over 12 hours) and we hailed a cab to the unit and arrived around midnight.Following the “check in” instructions in the provided email, we used the key code to the lockbox, it opened but there were no keys. We called the host immediately to let him know that there were no keys on the lockbox. He asked if I’d gotten the “message”and we assumed he meant the email; then asked for me to text him a snap shot or the lockbox and front door. Once he received the snap shot, he informed us that we were not at the correct unit and stressed for me to check my “messages”. Once I scroles up from the snapshot I sent him, I noticed he had sent me 4 pictures for a different rental. No address was not provided, just two images of the front of the new unit, one of the lockbox and it’s code, and one the bottom of the wireless router its password. He was gracious enough to pick us up and drive us to the other unit; about 10 minutes away- a unit without a hot-tub or a washer and dryer; not at all the unit we booked. We ended up staying at the other residence purely out of exhaustion and fear of retaliation. Buyer beware.
