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InterContinental Costa Rica at Multiplaza Mall by IHG

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Luxury
5.0 star property
8.6

Excellent

Tranquil escape with sensational amenities

Beautifully decorated rooms and serene grounds create a tranquil escape near a fantastic mall with international stores. Enjoy 24-hour pool access, sensational spa services, and delectable dining options for an unforgettable stay.

Popular amenities

  • Hot tub
  • Free WiFi
The current price is SAR 889
SAR 1,047 total
includes taxes & fees
20 Jun - 21 Jun

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:00 AM–6:00 PM.

How much does it cost to stay at InterContinental Costa Rica at Multiplaza Mall by IHG?

As of 22 Jumada I 2026, prices found for a 1-night stay for 2 adults at InterContinental Costa Rica at Multiplaza Mall by IHG on 20 Jumada II 2026 start from SAR 889, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Costa Rica at Multiplaza Mall by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CRC 8630.00 per day. Valet parking is available for CRC 7800 per day.

What time is check-in at InterContinental Costa Rica at Multiplaza Mall by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at InterContinental Costa Rica at Multiplaza Mall by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is InterContinental Costa Rica at Multiplaza Mall by IHG located?

This family-friendly San Rafael hotel is located in the business district, within 1 mi (2 km) of Multiplaza Mall Escazu, Hospital Cima San José, and Avenida Escazú Shopping Center. Business Center Forum 1 and Valle del Sol are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 448 out of 766 reviews
Rating 8 - Good. 167 out of 766 reviews
Rating 6 - Okay. 75 out of 766 reviews
Rating 4 - Poor. 32 out of 766 reviews
Rating 2 - Terrible. 44 out of 766 reviews

Reviews

Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel; the property is very well maintained and the staff very friendly. The spa and the shopping mall (walking distance close by) were excellent.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Dalton Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Everything was great. The location is in an upscale business area. The is not for the party looker. The pools, gym, food ambiance was top shelf. The restaurants in the area and the mall made it even better. I Highly recommend this resort
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Anup

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Hotel with amazing breakfast. Very friendly staff. Highly recommend !
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Great food options. Friendly staff
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Martha Emilia

Everything was quite good
Stayed 1 night in Jan 2026
Verified

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities
The room was good. Front desk staff is not pleasant. Lounge and workers around the hotel were very nice and attentive. Room was clean and spacious
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cristhel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience loved the gym
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Clean room, nice people!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ben-Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, lovely outside pool area - a bit of tranquility in the city
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Eldar

Liked: Amenities
Disliked: Property conditions & facilities
Room was what ever needs maintenance but the place is nice good restaurants
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful outdoor pool and very close to a mall
Stayed 1 night in May 2025
Verified

6/10 Okay

Ronald

Liked: Cleanliness, amenities
Sushi restaurant was total scam. On the menu it was $23 for 25 roll and came out near $40. With excg rate 485, it was 11,163 colones. On the bill 19,414. Even with the higher excg rate the price didn't add up. Tempura was also about 40% up from menu price. 10% service and 13% IVA was extra. Hotel staff at entrance area were also very unwelcoming and rude. Breakfast and happy hour was excellent. Reception and all other staff were very nice. But again, Sushi restaurant staff, males especially looked at us like aliens and did not show any kind of welcome gesture.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Mike Van Der

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Stayed 1 night in May 2025
Verified

8/10 Good

ALEJANDRO

Liked: Cleanliness, amenities
We were granted a suite, wich was very spacious, the proble was the phone by the bed, it didn"t work. The service was very slow. The bathtub was broken, the room had a water leak by the door of the bathrooom, I think there is a great load of eork to improve the hotel. We stayed at the lounge tower, the service was always very kind, congratulations, they prepare for me a great machiato. The spa was spotless, this is the reason to return again to the hotel. The corridors were very messy people left trays, dirty napkins, empty botles outside the rooms, this is no good for the brand you represent, the manager should always look more into these details.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. , close to mall and other businesses.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Idemudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very comfortable. Would recommend
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Stephen

Liked: Staff & service
Staff was above and beyond professional and friendly! Food was excellent
Stayed 1 night in May 2024
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great week, staff was wonderful, very beautiful hotel. My only complaint would be low lighting in the bathroom, need brighter lights.
Stayed 7 nights in Oct 2024
Verified

6/10 Okay

Norka

Liked: Cleanliness, staff & service
I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
Woke up to a small pond in the front door on my way to the bathroom
Stayed 5 nights in Oct 2025
Verified

6/10 Okay

Brian

Liked: Cleanliness, room comfort

Good Hotel, attention to service needs work

The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
Stayed 5 nights in Sep 2025