Find all hotels by Independent in San Fele from SAR 253

"Check in was ok, there was a language barrier. We were told the pool was open till 6:30 and it wasn’t. As we got in we were kicked out. There is a charge for the indoor pool, which we were told was 10 but see signs saying 5. The hotel is having building works. People were working as we went to our room. The whole place smells of sewage. We tried to get a drink at the bar but they didn’t have basic things like lemonade. I went to walk the dog and we were attacked by stray dogs that roam both the property and outside and the car park. They are there day and night barking and chasing. Dogs also going around the car park urinating on all the cars. Went back to the room and found it was mouldy, furniture was rubbish, tv not viewable, curtains broken, fire alarm was covered and AC didn’t really work. Tried to talk to reception was told it had to wait until morning as he didn’t speak English, he was more of a night watch man. There are no security doors and the fire doors are propped open and the fire alarm looked like it was still being installed. The room balcony had no furniture to sit on. I got up in the morning to walk the dog and was attacked again by stray dogs. We decided to check out as the hotel didn’t seem to understand the issues. I thought I agreed with reception I would pay for the night we stayed and be refunded the rest and the manager would contact me. This did not happen, her English was ok on check in but nothing when there was an issue. Still no contact or refund"

"The property was beautiful, the staff was great, and the food was delicious."

"This is an amazing family owned and family run hotel…we met the whole family and they are amazing! Great hotel…beautiful grounds…great pool…and amazing restaurant/food…find an excuse to go to Potenza so you can stay there!"

"Great place enjoyed with the family"

"Michele was very nice and attentive to our needs. The breakfast options included homemade biscotti and several sweet breads, which was a very nice treat. I’ll stay here again when I come visit my family in the future. "

"The thermal bath was relaxing and the staff was very helpful and accommodating to all our needs"

"It's a nice place. Easy to get around in the town center."

"All staff very friendly and helpful during my stay….. Idea’s for places to visit, places to eat during day, help with where to park in centro…."

"Letizia on reception was excellent as was Salvatore in the restaurant both delivering an outstanding customer experience, the hotel though sprawling is excellent lots of lifts and a few stairs to navigate but outstanding Thanks we will be back"