"Staff they were very helpful 10 out 10"

"No concerns All good"

"About the staff. There was one young man that appeared to fit a profile of working at 5star hotel. kharem was his name. Everyone else at the front desk was unprofessional and lacked basic empathy and genuine hospitality. It was Bossard, Quebec location I am referring to where I fully paid for 5 nights, and booked two rooms between my family. On the second night my sons had trouble entering their room so the manger on July 2nd came to investigate. There was no eye contact or any sort of...