"I recently stayed in a Superior Double Room and was disappointed by the overall experience, particularly considering the premium rate charged. The room itself was clean, spacious, and comfortable, and the hotel benefits from a large free car park, which was appreciated. However, several aspects fell well below what I would expect from a superior room. The room felt somewhat dated, and attention to detail was lacking. Only one teaspoon was provided despite there being two mugs in the room....

"The staff were friendly but very green, during an evening meal and breakfast we had to ask several times for things like water, coffee and toast and some of these things didn't arrive at all. They are pleasant but need more training on staying on top of orders and clearing the tables. Breakfast is strange with you being charged £17 to have access to the continental and light breakfast menu, and then you having to pay an extra £5 for more premium items like a full English. Why not just say it...